Lead, Onboard Future Cruise Sales

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

The Royal Caribbean Group’s Onboard Sales Team has an exciting career opportunity for a full time Lead, Onboard Future Cruise Sales reporting to the Director, Onboard Cruise Sales.

 

This position will work onsite in Miami, Florida

 

Position Summary:

 

The Lead, Onboard Sales position will play a pivotal role in driving the success of the NextCruise program which currently generates over 300,000 bookings and $550 million net ticket revenue (NTR) annually. This position through collaboration with the Director, Onboard Sales and Senior Manager, Onboard Sales, will be responsible for developing the strategic development and execution of onboard sales initiatives that meets or exceeds department KPI’s. Leveraging technology and innovative marketing strategies across all pre-cruise, digital, trade, and onboard channels will be key in that achievement. The ideal candidate will have a strong background in developing sales and marketing programs, introducing ideas for technology enhancements that drives productivity and efficiency.

 

Essential Duties and Responsibilities:

 

• Identify, pursue and implement new business opportunities to expand onboard sales and revenue streams in all global markets, with a heavy focus on North America guests and sailings.

 

• This role will be instrumental in enhancing engagement with Domestic and International Trade partners, who currently generate close to $200 million in net ticket revenue (NTR). Responsibilities include analyzing market trends and feedback to uncover new avenues for collaboration, developing targeted strategies to engage trade partners effectively, and implementing initiatives that foster strong relationships and drive sales penetration and growth.

 

• Oversees the coordination of over 150 shipboard team members and their awareness and knowledge of all monthly promotions.

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• Oversees the coordination and management of logistics between shoreside sales teams and onboard NextCruise teams for scheduling and facilitation of Ship Tours and Seminar at Sea educational programs for trade partners. This includes building engaging PowerPoint presentations and talk tracks to ensure that onboard teams are delivering effective trade education training to enhance the educational experience for attendees and strengthen trade partnerships.

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• Will be instrumental in working with Director, Onboard Sales and Senior Manager, Onboard Sales in collaborative sessions with Revenue Management on promotion development.

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• Collaborate with the Legal team to develop appropriate terms and conditions for new offers and any changes to existing products.

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• Lead cross-functional collaborations with Trade Marketing, Onboard Marketing, Digital teams, and web content teams to create impactful promotional campaigns across traditional and digital marketing channels identifying key initiatives aimed at maximizing sales and enhancing guest and trade experience.

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• Manage the ongoing updates and revisions of all p