***This role is based at one of our corporate offices in McLean, VA, or Dallas, TX***

This is your chance to be part of Marketing team that attracts customers to Hilton through strong storytelling, top-rated rewards, and unique customer experiences and partnerships. As a Director, Owned Channel Operations, you will support the team in increasing customer acquisition and retention, generate engagement through multi-channel marketing campaigns, and foster recognition of loyalty benefits. On the Owned Channel Operations team reporting to the VP Global Personalization, you will not only oversee the operations of omnichannel messaging and team but also contribute to shaping our developing omnichannel strategy. You will leverage your understanding of marketing technology, including messaging platforms, website/app operations, content systems, and customer data platforms, to maximize opportunities across all channels including adding personalization elements.

 HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Operational Excellence – Lead our complex channel operations ensuring we deploy communications to our customers with continued excellence while considering efficient and innovative operating models. Ensuring quality assurance and issue mitigation at every step of the process.
• Delivering Performance – Understand and champion the customer and our objectives in all that we do, leading to growth with key segments, retention of others, and maximizing channel performance.
• Technology in Action – Work with our Marketing Technology, Digital, and Customer teams to improve the channel and enable technology so that we are maximizing the impact and opportunity we make on the business. This includes leveraging capabilities within our Customer Engagement Platform, Customer Data Platform, our CMS and Content Repositories, and other cust