Technical Customer Support Representative

Join Wisper ISP as a Full Time Customer Support Representative and embark on a fulfilling career where problem-solving and customer-centricity are at the forefront. This position offers the flexibility of working from home, allowing you to balance work and life seamlessly. With an expected pay range of $16.50-$17.50 per hour, you can thrive in a role that values your commitment to providing exceptional customer experiences. Wisper ISP, located in Joplin, MO, is seeking individuals who are passionate about making a difference in the telecommunications industry. Are you ready to be part of a team that is dedicated to innovation and customer satisfaction?

Apply today and be a part of something truly exciting. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Paid Time Off, Short Term Disability, Long Term Disability, and College Savings Fund.

Available schedules:

• Monday/Thursday/Friday 8 AM-4:30 PM, off Tuesday/Wednesday, Saturday/Sunday 10 AM-6:30 PM
• Monday/Thursday/Friday 8 AM-4:30 PM, off Tuesday/Wednesday, Saturday/Sunday 9 AM-5:30 PM

This position is eligible for Hybrid home/office schedule--regular in-office work/attendance is required up to 3 days per week. Candidate must lived within one hour's driving distance from the local office.

**Internet connection requirements for remote work include speeds exceeding 25 Mbps down and 3 Mbps up (Satellite and/or cellular connection are not sufficient)

Wisper ISP: Who We Are

Wisper ISP is a high speed internet provider headquartered in Mascoutah, Illinois with regional offices located throughout Missouri. We provide service in Southern Illinois, Southern Indiana, Missouri, Arkansas, Oklahoma, and Kansas. We pride ourselves on excellent customer service, quality installs, and trusted service.

Make a difference as a Customer Support Representative

Join Wisper ISP as a Full Time Customer Support Representative and immerse yourself in a dynamic role where you will engage in basic troubleshooting of customers' internet connections and demonstrate your problem-solving skills by thinking outside the box to resolve technical issues. You will play a vital role in assisting customers with billing needs, including processing payments and clarifying billing statements. Additionally, you will ensure that customers have seamless access to online systems such as bill pay and email accounts, showcasing our commitment to customer-centricity. If you are a proactive individual who enjoys finding innovative solutions and providing exceptional customer service, this position in Mascoutah, IL, is the perfect opportunity for you to make a meaningful impact in the telecommunications industry.

Are you the Customer Support Representative we're looking for?

To excel as a Full Time Customer Support Representative at Wisper ISP, candidates should possess at least 1 year of customer service experience to effectively navigate customer interactions and provide top-notch support. Strong communication skills, both verbal and written, are essential for conveying technical information and assisting customers with billing inquiries. The ability to think critically and troubleshoot technical issues creatively is crucial in this role.

Candidates must demonstrate a high level of attentiveness and detail orientation to ensure accurate assistance to customers. Additionally, the role requires candidates to have a strong work ethic with regular and predictable attendance to meet customer needs consistently. If you are customer-centric, innovative, and thrive in a fast-paced environment, this position in Mascoutah, IL, offers an exciting opportunity for professional growth and development.

Knowledge and skills required for the position are:

• 1+ year customer service experience
• Regular and predictable attendance required

Join our team today!

So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!

This position requires a pre-employment Background Check and Drug Screen. All employment offers are contingent upon the results of the background check and drug screen.