Customer Care Manager

Do you thrive on working closely with customers? Customizing solutions? Closing deals? Our sales leaders are self-motivated, savvy strategists who strive to understand their customers’ business needs and then figure out the best solution. Our sales teams work closely with our engineers and field service techs to ensure our customers reach their packaging performance goals today – and tomorrow. 

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you’re an ambitious sales leader who’s energized by partnering with their customers to realize their future, we want to talk to you. 

Do we have your attention? Keep reading. 

Manage all Customer Care activities throughout the Weiler Labeling Systems (WLS) Customer base to maximize customer satisfaction and retention. The Customer Care Manager will be responsible for supporting the sales of Aftermarket parts and Service during the equipment lifecycle. They will assist in the sales of Spare Parts, Training and Service Contracts with new machine orders and drive Customer Satisfaction post install and startup. Liaising with the Engineering Team and customers they will promote and sell mechanical, electrical and software upgrades to customers to ensure continued efficiency and longevity of the WLS solutions already in operation.

Are you motivated by this work? 

• Prospect, develop, and follow up on new and existing accounts and maintain excellent account relations in an ethical and profitable manner.
• Promote and sell WLS machinery, solutions, capabilities, spare parts, service, and support and establish plans and strategies to increase Aftermarket revenue.
• Perform lead generating activities, i.e. prospect, visit, call, email, attend conferences and trade shows, network within the industries, etc.
• Follow up on company-supplied leads in less than 24 hours
• Use Salesforce.com CRM to document all sales activity and to update opportunity status throughout the sales cycle
• Work closely with customers to ensure the meeting of all goals, objectives, and customer satisfaction
• Responsibility to stay customer-focused providing complete and total customer satisfaction.
• Work closely with RSM’s and Aftermarket support staff to ensure good relationships are established and maintained with key customer personnel
• Stay abreast of new technology, market developments, appropriate standard societies, and competitor offerings and keep current on trends from both market and technical standpoints
• Work cross-functionally across the enterprise to identify key influencers, define gaps in products or services, and develop and implement the necessary tools to capitalize on opportunities
• Debrief Director of Aftermarket after customer visits discussing information pertinent to general sales activities and new sales opportunities. For example, new packaging lines being added, competitive equipment and activities, and market trends.
• Coordinate with the parts department to bring to the customer the extended parts list and express the importance of having the long lead time items in stock to keep from having extended down times.
• Work with design Engineering to design Machine Change Parts and Upgrades necessary to complete an order.

 

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. 

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!  

If this sounds like you, we want to connect! 

• College Degree, and 5 years relatable experience.
• Able and willing to travel up to 50% of the work year.
• Able to lift a maximum of 50 pounds and be in good physical condition.
• Must have excellent, effective verbal and written communication skills, share information with others prior and after decisions in a timely manner. Listen effectively and accept constructive criticism.
• Promote a positive attitude, understand, and promote company mission and values. Must be able to work independently and accept accountability.
• Must have a common