SENIOR CLERK - 64051821

Open Competitive 
Full Time 40 hours per week.
$1,336.92 Biweekly Salary ($34,759.92 Annually)
 
Your Specific Responsibilities:
This position works directly with Accounting and Business Manager to support many operations within the health department and includes front desk duties assisting customers, clerical and computer input, insurance eligibility, billing and payment processing. This position has a working knowledge of all programs within the Health Department to assist a wide variety of customers with their needs. The incumbent uses quality improvement (QI) methods and processes to work with other staff to help identify opportunities for improvement and develop a culture of quality within DOH Wakulla; assists in improvement projects as assigned.
•    Responsible for bill and accounts receivable for Medicaid and third-party insurance billings. Research denied claims, post payments to client’s accounts, apply sliding fee scale to balance due records and billing clients accordingly. Compare unbilled records with Super bills, research errors, and make corrections as necessary. Responsible for school health billing of encounter forms in system.  Review monthly statements with accounts receivables to ensure proper billing and payment arrangements are maintained and overdue balances are handled appropriately. Assist clients with questions and concerns regarding their accounts. Work with Volusia County billing to correct errors and provide needed documentation.
•    Provides front desk operations. Responsibilities include but not limited to answering telephone, scheduling appointments, insurance verification, updating patient demographic and financial information as needed, recording services in HMS, posting payments (electronically/manually), running daily reports, checking in/exiting clients. Receives payment from exiting self-pay clients. Ensures date integrity entered in HMS is correct. Maintains inventory of various supplies within operational unit and initiates purchase requests as required. Assists with proper procedure of receiving medical records and processing medical records requests.
•    Vitals: Process all Birth and Death Certificates and ensure that proper documentation and policies and procedures established by the Bureau of Vital Statistics are followed. Completes daily and monthly reports to ensure they balance. Performs monthly inventory of safety paper.
•    Receive shipments and sign paperwork upon receipt. Inspect contents to ensure they are undamaged. Verify packages according to order and invoices (quantity & quality). Sorts deliveries and allocate them to their designated department.
•    Performs other duties as needed. Serves on a team to participate in disasters and/or emergency situations as required by the Florida Department of Health
 
Required Knowledge, Skills, and Abilities:
•    Ability to provide excellent customer service skills.
•    Ability to communicate effectively.
•    Ability to demonstrate a willingness to assist others with problem solving.
•    Ability to maintain a balanced cash drawer.
•    Knowledge and ability to maintain 100% client confidentiality. 
•    Knowledge of Medicaid billings and diagnosis coding, HMS data entry and insurance verification/eligibility. Knowledge of Medicaid and CHP billing and reimbursement guidelines. 
 
Qualifications:
Minimum -  Knowledge and ability to follow HIPPA guidelines. Experience balancing and maintaining a cash drawer. Experience with medical billing and determining insurance eligibility. Experience scheduling various medical appointments. 
 
Preferred - Basic knowledge of medical terminology. Experience working in customer service or medical reception setting within the last 5 years. Bilingual in speaking Spanish. 
 
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.