IS Epic Analyst

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job independently reviews, analyzes, and modifies systems including encoding, testing, debugging and installing to support Epic systems; consults with users to identify current operating procedures and to clarify program objectives while relying on instructions and pre-established guidelines to perform the functions of the job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
 

Education

Required - High school diploma or equivalent.

Preferred - Bachelor's degree.

Work Experience
Required - 2 years of Epic experience.

Certifications

Required - Epic certification.
 

Knowledge Skills and Abilities (KSAs)

• Strong analytical, problem-solving, and research skills and ability to independently perform Gap and other analysis, testing and troubling on assigned applications.

• Knowledge of Epic.

• Technical integration skills and ability to design and implement technical solutions and processes.

• Effective verbal and written communication skills and ability to present information clearly and professionally.

• Project management and organizational skills and ability to effectively manage multiple demands in fast paced environment and identify next steps on project work.

• Solid operational or clinical expertise.

• Ability to travel throughout and between facilities and work flexible hours (weekends/holidays/nights/call).

Job Duties

• Independently performs analysis, testing and troubling on assigned applications, resolves tickets/issues, participates in projects, and identifies appropriate next steps for project completion.

• Provides quality support and troubleshooting to end users while creating documentation to allow others to support the IT solutions and services appropriately.

• Partners and effectively communicates with assigned customers/end users while escalating appropriate potential concerns to management.

• Establishes and maintains relationships with operations, stakeholders and other IS team members, and works with these groups to determine needs and their associated IS solutions from an integrated perspective.

• Serves as representative for the team and point of contact/resource for the application.

• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any kn