Resettlement Associate

ORGANIZATION SUMMARY:World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.  In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
World Relief Sacramento seeks a Resettlement Associate to work as part of the team to carry out resettlement tasks for newly arrived refugees. The Resettlement Associate will assist with the provision of core services and on-going care for refugee families in coordination with World Relief staff, local churches, and the broader community. This position operates within grant-funded programs, requiring specific services to be provided within set timeframes and appropriate documentation of all activities through case management. The role is part of a larger integration team and is responsible for the success of their assigned cases, as determined by the client experience, program outcomes, timeliness and accuracy of reporting, and collaboration with colleagues.

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Assist in preparing documents for new arrivals and sending information to appropriate agencies   
• Connect clients to in-house support and makes referrals to external service providers as necessary to assist clients in achieving self-sufficiency 
•  Transport and assist clients at Social Security, Department of Human Assistance, Refugee Health Clinic, ESL/employment service providers and any other required or beneficial services 
•  Assist the caseworkers in any assigned tasks to complete core services 
•  Build and maintain relationships with area service providers as a representative of World Relief 
•  Document participant services and activities thoroughly and in a timely manner in accordance with program and World Relief Sacramento requirements 
•  Update and maintain client information in protected, online databases (Dynamics, Teams, etc.)   
• Process and file Affidavit Of Relationships (AOR) applications for P-2 & P-3 cases 
•  Respond to reunification follow ups and communicate with HO staff   
• Conduct outreach to the refugee families to inform them about the program 
•  Participate in HO trainings and stay up to date on Family Reunification programs. 
•  Collaborate with Volunteer & GNT Coordinator to support GNTs with the provision of core services   
• Achieve grant requirements and deliverables through timely, high-quality services   
• Participate in on-going training to improve service delivery and ensure compliance 
•   Collaborate successfully across World Relief Sacramento staff and departments, as well as with external service providers to ensure holistic case management 
•   Participate in weekly staff meetings and other meetings as instructed by supervisor   
• Other duties as assigned 

Knowledge, Skills, & Abilities

• Alignment with WRS core values of serve, drive, care 
•  Demonstrated success working and communicating effectively in a multi-cultural environment 
•  Familiarity with Sacramento area social service providers strongly preferred 
•  Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and/or the use of interpreters 
•  Strong command of Microsoft Office applications   
• Proven ability to utilize digital communication tools, such as Zoom, TEAMS, and other platforms 
•  Ability to work as part of a team and support program-specific volunteers and interns 
•   Proven success achieving goals and working effectively with all levels of staff in a fast-paced, multi-cultural environment; 
•  Self- starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and