Senior Director, VAS Sales Training

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Senior Director, Value Added Services (VAS) Sales Training will be responsible for launching and driving a VAS-wide program focused on providing our sales teams with content, training, and tools that are needed to help them sell more effectively.

The SD will partner closely with the VAS product businesses and our regional GTM & Commercialization teams to define the appropriate learning strategy to meet our sellers needs and equip them with the knowledge and tools they need to achieve their aggressive sales targets.  The scope of this role includes creating a comprehensive training strategy, training programs, and delivering knowledge resources to specifically deliver upon the sales teams’ needs.

We are in the middle of an evolution from point-to-point product selling to enabling true solution selling for both specialized and generalist sellers, and this SD will be critical to ensuring that transition happens smoothly and quickly. As such, this role requires frequent interaction with cross-functional leaders and subject matter experts, and sits at the intersection of multiple product organizations and all regions of Visa, requiring organizational savvy and strong interpersonal skills. We are also keen to evaluate opportunities for expanding our VAS learning function to cover client-facing enablement.

This role reports to the VP, VAS Commercialization & Sales Readiness and will be part of a broader team laser-focused on the seller experience and making VAS products and solutions easier for our sellers to sell.

Responsibilities include, but are not limited to:

• Extensive experience building training strategies and frameworks for solution selling across multiple products and product families, in support of diverse sales teams.
• Extensive knowledge of sales enablement technologies, processes, and best practices.
• Extensive knowledge of sales training best practices (analysis, instructional design, delivery, implementation, and evaluation).
• Extensive knowledge of modern sales methodologies, sales process, and buyer’s journey alignment.
• Expert ability to manage projects from concept to completion.
• Expert ability to plan and facilitate meetings.
• Strong strategic, conceptual, and analytical thinking, and decision-making skills.
• High adaptability and flexibility, including the ability to manage deadline pressure, ambiguity, and change.
• Strong negotiating skills within a context of political sensitivity and conflicting interests.
• Highly-developed training, presentation and written communication skills.
• Expert ability to consult or provide guidance on complex matters to non-specialists ability to communicate effectively with senior management.
• Expert ability to collaborate and generate a spirit of cooperation while coordinating diverse activities and groups within a team environment.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Minimum Qualifications:

• 15 years of work experience with a Bachelors Degree 12 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD) or a minimum of 10 years of work experience with a PhD

Preferred Qualifications:

• MBA and/or 15+ years of experience required in one or more of the following areas: management consulting, product management, project/program management, process improvement / re-engineering, employee or sales training.
• Experience in delivering sales enablement in the payments industry and/or digital/tech industries.
• Direct experience in Sales Enablement and/or Sales Training required.
• Past experience selling or supporting B2B solutions and/or managing B2B sales teams preferred. May accept less experience with verifiable proof of delivering business outcomes (increased velocity, increased win-rates, decreased rep ramp-up time, impr