Director, Client Services

Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform®, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award-winning services. 

Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence™), and Later, the best social media management platform (now Later Social™) and first-to-market link in bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity.

We’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, LinkedIn, YouTube, and Pinterest.

We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI. 

About The Role:
The Director, Client Services is a senior leader responsible for strengthening the internal operations, performance, and strategic impact of our Services team. This role is critical in shaping how we deliver influencer marketing campaigns — not just through external client relationships, but through the systems, people, and processes that support them. You’ll oversee how client-facing teams are trained, resourced, and guided; define what best-in-class service looks like across the agency; and ensure every campaign runs smoothly, efficiently, and with purpose. From quality control to team development, this role is rooted in operational excellence, mentorship, and driving measurable outcomes across the business.

What You’ll Do:

Client Service Operations & Team Oversight: Lead and support a team of Account Leads, overseeing campaign delivery, team performance, and client satisfaction across a broad portfolio. Regularly assess team bandwidth and account assignments to ensure balanced resourcing and optimized service delivery. Facilitate recurring internal meetings to drive alignment, accountability, and ongoing communication.

Quality Control & Performance Monitoring: Oversee quality assurance for all campaign deliverables, including upcoming activations and final wrap reports. Review and approve key client materials, providing strategic insights and actionable recommendations to elevate performance. Monitor key client KPIs, flag risks, and guide the team in optimizing results and fostering long-term client satisfaction. This role also plays a critical part in the presale process — reviewing scopes of work, deliverables, and timelines developed by Sales and Strategy to ensure what’s being sold is feasible, executable, and aligned with internal capacity and standards of delivery.

Process Development & Workflow Optimization: Identify opportunities to streamline how we work, and deliver exceptional services. Partner with Customer Operations, Revenue Operations, & Product teams to scope and implement internal processes that help reduce execution friction while maintaining high-touch service standards and creative excellence.

Team Management, Training & Growth: Support with recruiting, onboarding, and ongoing training efforts for the Services team, guiding their professional development through coaching, real-time feedback, and structured learning opportunities. Set expectations for performance and model what proactive, strategic, and high-quality client service looks like.

Cross-Functional Collaboration: Partner with Sales, Strategy, Operations, and Creator Partnerships to align on account planning, resource allocation, and executional delivery. Collaborate closely with leadership to define and evolve our approach to client engagement across touchpoints, ensuring consistency and clarity across the org.

Creator Economy Leadership & Internal Education: Help evolve company-wide fluency and innovation in influencer marketing and the creator economy. Share thought leadership, platform insights, and cultural trend updates to sharpen the team’s perspective and approach. Drive the development of best practices and strategic POVs that embed innovation across campaigns.