Rental Bike Mechanic - Summer 2025

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play!

• Free employee season pass and free or discounted dependent(s) season pass

• Free and discounted friends & family day passes

• Free transportation to & from Bend, Sunriver, and La Pine

• Discounts across the resort (food & beverage, retail, rentals, lessons & more)

• Employee housing program

• 401k with up to 5% company match & immediate vesting

• Discounted onsite daycare

• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)

• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

As a member of the rental team you will be responsible for maintaining the rental bike fleet and providing repair and maintenance services for guests. You must possess modern knowledge of bike repair & service techniques along with an understanding of how full-suspension mountain bike technology has evolved. Having experience in bike service, tools, componentry, equipment, and knowledge is required.  Knowledge of the Mt. Bachelor trail system is preferred.  You will need to provide floor help to rental staff and guests as needed. As a rental bike mechanic, you will be a key holder and responsible for opening, closing, and running daily point-of-sale functions as needed.  You will also need to help resolve guest issues as needed.  A rental bike mechanic is required to have a general knowledge of safety procedures and PPE use when working around power tools, air tools, chemicals, and hand tools. This is an inside job that requires extended periods of standing, bending, pushing, and reaching. You must possess exemplary guest service skills, be able to provide instruction on proper equipment us,e and present accurate maintenance and repair recommendations. Strong communication skills, an eye for detail, and the ability to work as a team are critical!  

Essential Functions/Major Responsibilities

• Provide technical expertise to guests, employees, and key mountain departments. 

• Mountain bike maintenance, rental fleet services, and guest repair services. 

• Lead and direct team when manager and supervisor are unavailable.   

• Correctly and safely provide mountain bike setup for guests and train bike rental staff as needed.  

• Explain to guests the functions of the bike and the best terrain to ride for their skill level.  

• Perform the daily opening and closing procedures including the daily point of sale needs, opening and closing the rental shop, tool maintenance and cleaning, security, safety, and signage. 

• Operating a cash register with great accuracy. 

• Inspect, repair, tune, adjust, and/or dispatch bicycles, gear, and accessories. 

• Complete workshop forms while following shop and manufacturers’ policies and procedures.  

• Assist guests with retail and rental products, forms, and purchases. 

• Perform daily equipment maintenance, shop cleaning, upkeep and maintenance, inventory, data entry, and special projects including locating lost/missing equipment.  

• Participate in applicable training programs and attend department meetings. 

• Provide information about the resort, retail, rental, and repair shop, and equipment, products and services available. 

• Ensure that all steps are taken to promote the safety of the guest by properly completing and handling paperwork and equipment. 

• Intake of guest equipment; evaluating, recommending, documenting, and preparing equipment for services. 

• Facilitate an informative equipment return process; explanation of services performed and equipment functi