Regional Vice President - Service

Reporting to the Regional President, the Regional Vice President of Service is responsible for overseeing service operations across multiple business units, driving operational excellence, and ensuring alignment with company goals. This role will focus on improving contribution margins and fostering a culture of collaboration through best practice sharing.

Responsibilities:

• Oversee service operations across assigned regions to ensure high-quality execution and customer satisfaction.
• Analyze financial performance, identify opportunities to improve contribution margins, and implement targeted strategies to enhance profitability.
• Drives team towards building strong relationships with clients at all levels (local, district, state) and achievement of key performance indicators.
• Ensure service teams meet or exceed KPIs, including productivity, first-time fix rate, customer retention, and revenue growth.
• Develop and implement quarterly best practice sharing sessions to enhance the skills of business unit service leaders.
• Mentor and coach service leaders, providing them with the tools and support needed to succeed.
• Working with HR, create career development pathways for service employees to drive engagement and retention.
• Utilize data and analytics to monitor service performance; participate in strategic planning meetings.
• Partner with sales, operations, and HR teams to align service objectives with broader business goals.
• Serve as a liaison between the corporate office and regional teams, ensuring alignment on priorities and initiatives.
• Build and maintain strong relationships with customers, vendors, and other stakeholders.
• Conduct regular performance reviews with regional service leaders to ensure accountability and progress toward goals.

Qualifications:

• Bachelor’s degree in business administration, Operations Management, or a related field (or equivalent experience).
• 8+ years of leadership experience in HVAC service operations or a related industry.
• Proven track record of driving financial and operational improvements, including contribution margin growth.
• Strong leadership and team-building skills with the ability to influence and motivate at all levels.
• Expertise in financial analysis and P&L management.
• Drives team towards building strong relationships with clients at all levels (local, district, state) and achievement of key performance indicators.
• Exceptional communication and interpersonal skills.

Performance Monitoring and Improvement: 

Utilize data and analytics to monitor service performance, identify trends, and make data-driven decisions.  
Lead initiatives to improve operational efficiency, reduce costs, and enhance service delivery. 

Key Competencies: 

Strategic and tactical thinking.
Influence without authority. 
Change management and process improvement. 
Strong focus on customer satisfaction and operational excellence. 
Collaborative leadership style with a focus on employee development. 

Physical Demands

Must be physically able to operate a variety of machinery and equipment including electronic and diagnostic tools, recovery equipment, and various other plumbing equipment. Must be able to use body members to work, move or carry objects or materials. This position requires: stooping, kneeling, crouching, climbing, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, seeing, talking, hearing, and repetitive motions. Must be able to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently. Physical demand requirements are at levels of those of medium work.

Work Environment

This job operates primarily alone and travels to different work sites each day. May work in tight spaces, typically indoors, but may work outside in poor weather conditions. Vehicles are used as the base of operations.

Reasonable Accommodation

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions unless doing so will present an undue hardship on the Company’s business operations.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Employee understands the above job description and agrees to comply with and be subject to its conditions. Employee further agrees this job description does not alter his/her at-will emplo