Assistant Director, Stewardship

Job Posting Location:

Claremont, CA

Job Posting Title:

Assistant Director, Stewardship

Job Description:

ABOUT POMONA COLLEGE: Located near Los Angeles, California, Pomona College is widely regarded as one of the nation's premier liberal arts colleges. Established in 1887, Pomona College is known for small classes, a challenging curriculum, close relationships between students and faculty, and a range of student research and leadership opportunities. Pomona is a member of The Claremont Colleges.

JOB PURPOSE:

The Assistant Director of Stewardship (“Assistant Director”) supports the execution of a comprehensive stewardship program in a robust shared services business operation by facilitating personalized donor-centric recognition strategies and operationalizing high-touch stewardship practices. The Assistant Director is an integral and sophisticated donor communications specialist and principal collaborator on strategic donor engagement with a talent for the design and implementation of sustainable workflows, memorable donor recognitions and meaningful relationship building best practices.

A service-oriented thought leader, project manager and data analyst, the Assistant Director administers donor acknowledgments, pledge reminders and bespoke gift related communications; generates compelling content and collateral materials to highlight and reinforce philanthropic impact; and is a key contributor to donor impact report deliverables and individualized donor stewardship plan execution. The Assistant Director is also responsible for validating donor and gift information as well as verifying the accuracy of records and record keeping to: ensure the quality of donor deliverables; enhance the fundraising efforts of the College; advance the mission and vision of Pomona; and contribute to the fulfillment of organizational goals and priorities.

ESSENTIAL FUNCTIONS:

Reporting directly to the Director Stewardship, the Assistant Director performs the following essential duties and responsibilities:

• Planning, coordination, and execution of stewardship projects (e.g., seasonal stewardship videos, thank-you campaigns, etc.).

• Collaborate with internal stakeholders to develop compelling content and messages for various platforms, including websites, social media, newsletters, and impact reports.

• Collaborate with numerous departmental and interdepartmental partners to support the development and implementation of donor strategies to engage, recognize and steward donors.

• Collect, analyze, summarize, and organize information for endowment and impact reporting; including but not limited to: the preparation of financial research, program updates, testimonials, etc.

• Conduct research and analysis on donor trends, interests, and philanthropic priorities to inform communication strategies and development initiatives.

• Cultivate and maintain positive relationships with donors, providing exceptional customer service and personalized attention to their interests and engagement. Draft, edit, coordinate, and execute presidential and VP donor acknowledgements, select executive communications, and other donor correspondence.

• Facilitate and prepare beneficiary communication for donors including but not limited to: thank -you letters, video messages, meet-and-greets, etc.

• Generate reports, queries and analytics to track recognitions, affinities, giving patterns, preferences, and trends that inform donor engagement and stewardship strategies.

• Maintain accurate and up-to-date gift detail, record of donor communications and interactions, as well as constituent information in CRM/database(s) to ensure data integrity and adherence to donor preferences and privacy regulations.

• Plan and coordinate stewardship project deliverables and content as assigned. Research and prepare donor and gift information related to donor profiles, prospect briefings, and other donor visits and interactions.  

• Support the design, execution, and tracking of pledge reminders, special donor communication and tribute, memorial and honorarium notification processes. Additional duties as assigned.

QUALIFICATIONS:

• Education: Bachelor’s degree is preferred, or equivalent combination of education and experience. 

• Licenses/Certificates: A valid driver’s license is required or equivalent means of reliable transportation to off-site meetings and events.

• Experience: A minimum of 3 years of advancement experience or related field at an academic institution is preferred.

REQUIRED KNOWLEDGE AND CRITICAL SKILLS:

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