Security Protective Operations Center Operator

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SECURITY PROTECTIVE OPERATIONS CENTER OPERATOR

SpaceX is looking for experienced operators for its SpaceX Protective Operations Center (SPOC), its global 24/7 monitoring and incident response coordination center. The selected candidate will be a dedicated security professional with a demonstrated ability to work both independently and as a member of a team in a fast-paced high-tech environment. As a SPOC Operator, you will coordinate day-to-day and incident response logistics, while providing support to security officers. SPOC operators will also act as a point-of-contact for matters relating to each area facility and, as such, must coordinate closely with all operational, management, and administrative sections for area office. Areas of responsibility include: event/incident monitoring, camera/security alarm monitoring, video review, dispatching, coordinating allocation of resources, and incident response management and communications.

RESPONSIBILITIES:

• Investigate incidents thoroughly, coordinate information gathering with responding security personnel, and create accurate and timely incident reports
• Notifying and coordinating with onsite first responders, stake holders and local law enforcement during any incident/emergency
• Monitor, analyze, and report on daily global incidents that may impact SpaceX employees or offices, and escalate accordingly to security management, and subsequently to other key stake holders within the company
• Responsible for monitoring access control alarms, video surveillance equipment, fire alarm systems, and dispatching resources to investigate any anomalous alarms and activity with security personnel, uniformed security officers, and other departments as appropriate
• Prioritize and process all incoming security reports and requests via radio, phone, and support ticket, and track all associated shift activity accordingly
• Identify and communicate critical incidents or events according to established notification procedures including senior leadership, internal stakeholders and external partners as appropriate, and coordinate incident response logistics, provide direction and response instructions to uniformed security forces, and create accurate and timely incident reports
• Assist with video surveillance system reviews for key stake holders and internal investigations
• Ensure thorough and current understanding of security operations center roles and responsibilities, applicable SpaceX policies/procedures, contract security policies/procedures and all applicable security work instructions
• Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies/procedures and act to ensure all SpaceX personnel understand and comply with all applicable security work instructions
• Perform additional duties as assigned or required by Security Leadership or SpaceX management
• Active monitoring and over watch of the Hawthorne headquarters and of satellite offices and facilities

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 2+ years of experience as a global security operations center (GSOC) operator or corporate security role; or 2+ years of law enforcement or military experience

PREFERRED SKILLS AND EXPERIENCE:

• Bachelor’s degree
• Ability to communicate professionally and effectively via telephone and email and interact with all levels of employees and visitors
• Strong focus on attention to detail
• Work well in a fast-paced and multi-tasking team focused environment
• Learn, retain, and apply a variety of security related concepts, information and processes
• Understanding of security systems (access control, video surveillance, and fire systems)
• Ability to prioritize workload based on urgency; appropriately delegate and oversee tasks, and communicate to a range of audiences including to executive management
• Perform continuous follow-up on pending/open projects and tasks through completion
• Strong analytical and critical thinking skills
• Experience working closely with mass communication tools
• Proficient in Microsoft Office suite, specifically data analysis and use of pivot tables using Excel
• Ability to assess, evaluate, and effectively escalate situations for proper resolution 
• Active secret security clearance
• Experience with geospatial analysis software (ArcGIS, QGIS, Google Earth)
• Profi