Senior Analyst, Global Security Operations Center (2nd Shift)

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the Senior Analyst, Global Security Operations Center (GSOC), you will support the GSOC through 24/7 crisis monitoring, reporting, guidance and support by providing real time risk response and analysis for office and restaurants to create a safe and distraction free environment for all guests and employees. Incidents include events such as threats related to criminal activities, geo-political crises, weather-related emergencies, and  natural disasters affecting our people across the company.  This role will also serve as the subject matter expert for all GSOC operations and procedures, providing operational guidance to the team of Analysts. You will also be responsible for supporting the GSOC Manager with policy implementation and training. This individual will monitor external media and proprietary data systems for indications and warnings of enterprise, asset protection, and crisis related events. You will be responsible for reporting these events to our field, restaurant, and/or home office partners. The Sr. Analyst applies critical thought to generate detailed threat assessment reports and other ad-hoc, time-sensitive, crisis-related intelligence summaries. This role will be responsible for on-site in-office support for 2nd shift, 4pm – 12am Sunday through Thursday.

WHAT YOU’LL DO

• Serves as the SME in GSOC systems and protocols, and provides coaching and training to all GSOC Analysts on situational incidents requiring timely direction, crisis incident protocols, application of proper techniques for customer interaction / issues resolution, and GSOC systems operation

• Creates intelligence summaries and threat assessments related to crisis events, to include but not limited to; protests and demonstrations, weather events, business travel security and any issue impacting or potentially impacting business.

• Responds to initial emergency issues and coordinates appropriate actions per policy related to all enterprise office locations and restaurants globally

• Monitors the security and safety for all employees through access control, burglar alarms, fire safety systems, and CCTV system, including those who travel or work at our office locations. Coordinates issue resolution with the enterprise asset protection team or external resources, May follow-up with the employee, leadership and internal partners as needed

• Supports the development of proper reporting and customer interaction procedures and policies

• Accurately and concisely report incidents dealing with theft, safety, and other asset protection issues

• Monitors internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency situation, escalating to appropriate internal partners and leadership based on the findings

• Provides guidance and operational oversight in the absence of the GSOC Manager to include assessing and identifying when a crisis situation requires communication to business partners and executive leadership

WHAT YOU’LL BRING TO THE TABLE

• High School Diploma or G.E.D. required.

• Bachelor’s Degree from a credited 4-year University in Criminal Justice, Intelligence Studies, Security Management preferred.

• 3-5 years’ experience in a related field (i.e.: business, emergency management, or criminal justice) required.

• Experience supporting a crisis management and/or security operations required.

• Experience in Asset Protection investigations & physical security preferred.

• CPR and first aid training preferred.

• Expert knowledge of crisis and incident management.

• Strong decision-making capability.

• Ability to build rapport and fosters relationships working well within a team-oriented environment.

• Exemplary customer service and active listening skills

• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment, including diffusing emotional situations and effectively delivering instructions regarding safety

• Self-motivated, proactive approach in the application of GSOC, Crisis Management, and Global Security practices