Staff Engineer, Remediation Operations Program Manager, Security - Provo

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Staff Engineer, Remediation Operations Program Manager (Security) - Provo

Why We Have This Role

In today's dynamic cybersecurity environment, effectively managing and remediating security vulnerabilities is essential to safeguarding our systems and data. The Remediation Operations Manager will play a pivotal role in building and overseeing processes and systems for tracking and remediating all security findings across Qualtrics. By implementing robust strategies for vulnerability management, this individual will be instrumental in elevating our security posture and ensuring that we maintain the trust of our customers.

How You’ll Find Success

• Strategic Owner: You will take ownership of the vulnerability management and remediation function for Qualtrics, driving the development of systems and processes to ensure timely and effective remediation of security issues.
• Cross-Functional Collaborator: Work closely with engineering, product teams, security architecture and technical operations to ensure alignment on remediation efforts, championing security best practices across the organization.
• Proactive Problem Solver: Utilize your experience and strategic mindset to analyze security findings, assessing risks, and creating actionable remediation plans that align with business objectives.
• Initiative Leader: Demonstrate a proven track record in leading security initiatives that raise the security standards within the organization, fostering a culture of continuous improvement and accountability.

How You’ll Grow

• Industry Influence: Participate in security-related conferences and forums, contributing insights that can shape industry practices and establish Qualtrics as a leader in security management.
• Strategic Visibility: Gain exposure to senior leadership and engage in high-level discussions about security strategy, further developing your influence within the organization.
• Process Improvement Expert: Continuously enhance your expertise in vulnerability management and remediation, exploring innovative tools and methodologies to streamline processes and improve efficiency.

Things You’ll Do

• Develop Remediation Processes: Build and implement comprehensive processes for tracking and remediating security findings, ensuring alignment with best practices and regulatory requirements.
• Coordinate Security Initiatives: Lead initiatives that address security vulnerabilities, collaborating with cross-functional teams to assess risks and implement necessary changes.
• Monitor Progress and Metrics: Establish and manage key performance indicators (KPIs) to track the effectiveness of remediation efforts and report on progress to senior leadership.
• Facilitate Security Awareness: Work with teams across the organization to promote understanding of vulnerability management processes and the importance of timely remediation.
• Engage with Engineering Leadership: Collaborate with engineering leadership on long-term strategic changes that enhance security posture and integrate seamlessly into product development lifecycles.

What We’re Looking For On Your Resume 

While we value a range of experiences, we place a high emphasis on your capabilities and achievements. For this role, the following are particularly important:

• Demonstrated Experience: 7+ years of experience in security operations or similar roles, with a focus on leading security initiatives and enhancing