MAINTENANCE ENGINEERING LEAD - Cape Hatteras / Outer Banks KOA 2025

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:
• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation


ABOUT KAMPGROUNDS OF AMERICA, INC.

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and innovative.

REPORTS TO
Designated Supervisor and General Manager

POSITION SUMMARY
The Maintenance Engineering Lead (MEL) is responsible for leading the general maintenance, operation and upkeep of the campground buildings, facilities, equipment, and grounds. They will commonly work with a team to ensure all aspects of the campground are clean, safe, and well-maintained and in good working order. The MEL will use technical skills to troubleshoot and repair machinery, electrical systems, and other equipment or guide team members who can. They also use technical skills to read and interpret technical manuals, blueprints and other documents related to their work. The MEL will supervise and perform general carpentry, electrical, painting, and plumbing work and install new fixtures, equipment, and appliances as needed. They are also responsible for conducting the preventative maintenance program, handling guest requests and other work orders as assigned in a safe and efficient manner.

SPECIFIC DUTIES
• Lead a team to perform carpentry, electrical, plumbing, and maintenance/repairs to campground buildings, facilities, equipment, vehicles, and grounds as directed by the engineering supervisor.
• Comply with all KOA, federal, state, and local safety programs by adhering to established guidelines in the operation and storage of various equipment, tools and chemicals.
• Maintain compliance with preventative maintenance program through regular inspection of facilities, buildings, cabins, vehicles, and equipment.
• Supervise and inspect equipment to ensure proper functioning of mechanical, heating, cooling, ventilation, plumbing, electrical systems, etc.
• Troubleshoot problems with equipment to determine the cause of failure and determine the best solution for repair or replacement.
• Oversee installing new fixtures, equipment, and appliances as needed.
• Run safe operation of swimming pool and aquatic water features by maintaining proper pool chemistry while safely handling all pool chemicals.
• Approach all encounters with guests in an attentive, friendly, courteous, and service-oriented manner.
• Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making.
• Comfortable in high-pressure and fast paced situations while maintaining composure and objectivity.
• Maintain property by following the quality assurance manual.
• Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.

Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS
• Demonstrates strong leadership skills with a professional attitude towards staff.
• Meet property’s target for OSHA and Safety Meeting requirements.
• Campground buildings, facilities, and grounds are well maintained and fully operational.
• Projects are completed property, safely and timely.
• Use of safe work practices for a secu