L1 Support Engineer (m/f/*)

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
As a Support Engineer (m/f/*) in our Health Information Systems division, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Supporting the coding solution in our German, Swiss, Belgium hospitals

• Providing comprehensive support and maintenance for the Smarte, KODIP, QS-Med, File inspector and MD Management products, clinical coding solutions for Germany

• Collaborating with customers to understand their needs and ensure successful support and usage of our solutions.

Your Skills and Expertise To set you up for success in this role

From day one, Solventum requires (at a minimum) the following qualifications:

• Apprenticeship or Bachelor's degree in IT or similar

• Proven track record in L1 IT customer support

• Fluent language skills in German

• System operations, including monitoring, logging, and troubleshooting

• Software Development Lifecycle processes

• Current, valid Driver’s License

• Professional verbal and written communication to people at all levels.

Additional qualifications that could help you succeed even further in this role include:

• Healthcare IT support experience.

• Language skills in English, French, Dutch.

Work location

Hybrid: Working together with the team in our Berlin offices is required at least 1 to 2 days a week.

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

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Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.