LN Concerts, General Manager

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

WHAT THIS ROLE WILL DO

• Establish and maintain high standards of customer service for staff, customers and vendors in venue and campground
• Identify and maximize revenue drivers while optimizing the overall guest and artist experience
• Possess excellent working knowledge and oversight of Health & Safety and Security plans and protocols
• Oversee Recruiting, training, scheduling, and motivation of a highly skilled and functioning team of full and part-time staff
• Manage team to high standard through clear communication of goals and expectations
• Create and maintain a positive venue culture with employees, guests, and visiting artists
• Collaborate with partner festival operators to create, implement and maintain venue setup plans
• Oversee interactions with all departments and divisions including Marketing, Premium Seat Sales, Food and Beverage, Ancillary Sales, Security, and Sponsorship teams to create innovative offerings that drive incremental revenue growth, fan and partner engagement, safety, and profitability
• Manage overall expenses of concerts to maximize profits while protecting the guest, artist, and crew experience
• Develop and oversee long and short-term plans for development and expansion
• Ensure plans and implementation of appropriate on-site housing options for staff and guests
• Manage relationship with Grant County, State, and municipal governments and first responders, as well as local business and homeowner organizations
• Oversee food and beverage and merchandise performance and strategies (point of sale ratio, variety, etc.)
• Day to day management of all venue vendors/subcontractors – HVAC, Plumbing, Electrical, Landscaping, Cleaning, Security, Trash/Recycling
• Work with legal department on contracts and insurance requirements for all outside contractors and vendors
• Promote and establish venue rental events 
• Work closely with Live Nation promoters and Venue Nation Operations management and provide direction on standards and compliance to venue team
• Coordinate and facilitate event set-up with Operations Manager and team
• Perform and execute timely financial Flash Reports after events. Understanding and ability to perform event settlement functions
• Create and update event and venue budget forecasts, including operational and production expenses and ancillary revenue streams.
• Implement and comply with the company’s audit procedures
• Ensure that employee performance is monitored and reviewed
• Manage employee attendance records
• This position typically supervises many exempt and non-exempt positions
• Day to day management of all venue vendors/subcontractors – HVAC, Plumbing, Electrical, Landscaping, Cleaning, Security, Trash/Recycling 
• Responsible for meeting staffing levels and budget targets for each event
• Ensures advance contact for each show with tour/event security directors. Fulfills tour security requirements
• Available to work nights, weekends, and holidays. On site for events prior to load in and until load out
• Any other reasonable duties as assigned by the executive management

WHAT THIS PERSON WILL BRING

• Minimum 5 years experience as a general manager or operations manager in a hospitality related business
• Ability to perform all job duties and responsibilities
• Requires excellent communication skills, both verbally and written
• Must have expertise in profitability analysis and budgeting
• Exhibits strong problem-solving skills in long term and immediate