Senior Technical Engagement Manager

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

 

This is a Hybrid Role based out of Newtown Square, PA. Hybrid is 3-days week onsite & 2-days week remote.

This is your opportunity to take a client management role in delivering transformative cloud solutions for our clients as a Senior Technical Engagement Manager in SAP Enterprise Cloud Services (ECS). This position is designed for a Senior SAP BASIS professional with a proven track record in managing complex client engagements and driving innovation in cloud service delivery.

 

As a Technical Engagement Manager, you will not only guard the successful delivery of tailored SAP Enterprise Cloud Services but also play a pivotal role in shaping client strategies. You will be instrumental in delivering high-quality services, supporting Rise with SAP customers in their SAP S/4HANA adoption journey, and ensuring customer satisfaction through effective service delivery and engagement working along with other roles in SAP.

 

Key Responsibilities:

• Responsible for leading customer communication and coordination as a representative of SAP Enterprise Cloud Services (ECS).
• Accountability as the single orchestrator for End2End delivery from SAP ECS
• Serve as the primary contact for private cloud customers for delivery topics, technology discussions and other contractual entitlements as per contract.
• Building and maintaining trusted client relationships through a deep understanding of their business challenges and goals.
• Introduce scope, roles and responsibilities as part of customer onboarding to establish and strengthen the partnership.
• Develop strategic technical engagement via service planning with clients by acting as a trusted advisor to establish a focus on core services delivered.
• Proactive management of operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters.
• Act as a trusted technical advisor in safeguarding and sharing innovation roadmap with the customer.
• Maintain close collaboration with ECS Technical Operations to drive operational topics.
• Establish good relationship with all customer facing roles in SAP to provide One SAP experience.
• Guide customers on key topics like Business Continuity, Security & Compliance.
• Maintain customer satisfaction through proactive issue mitigation and escalation management.

 

What You Bring:

• Excellent communication skills and experience in customer-facing roles and motivation to learn.
• Ability to switch communication styles for technical and non-technical audiences.
• Pro-active problem-solving attitude and customer-first mindset.
• Experience working in international and global virtual matrix organizations.

Education and Qualifications:

• Bachelor’s degree or higher in Computer Science, Engineering, Information Management, Business Administration, or related fields.
• High proficiency in customer communications and presentations.
• Strong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools.
• Proficiency in English is mandatory; German language skills are an asset.

Work Experience:

• Minimum of 8 years of SAP Technical Administration or SAP Technical Consulting with SAP Basis skills.