Lead Medical Assistant Hendricks Neurology

Job Summary :

Assists in organizing, coordinating, implementing, and supervising activities related to physician practice secretary and Medical Assistants to staff designated in organization chart. Acts as a resource in the absence of the Practice Coordinator or as assigned by the Director of the Practice(s). Responsible for maintaining all practice offices front office or back-office functionality and oversight of the corresponding staff to ensure that excellent customer service for patients as well as operations for the practice are maintained.

Job Description

Essential Responsibilities:

For those in a front office secretary / receptionist role

· Performs all typing and copying for the department. Includes creating forms, maintaining menu system, typing reports, minutes, physician, and hospital communications. All word processing and communications to be completed in a timely and efficient manner.

· Is responsible for assuring the completion of requested correspondence by the scheduled due date, unless otherwise indicated by the Practice Coordinator.

· Responsible for answering the phones, retrieving voicemails, initiating phone contact or paging of physicians or inter- and intra- departmental associates as requested.

· Assures coverage of the front office phones when unavailable. Maintains correspondence and message taking that is required from the above-mentioned responsibilities.

· Responsible for the filing and copying of all patient and non-patient related items and correspondence.

· Provide appropriate feedback to ensure efficient and effective front office functions.

· Proficient in hospital EMR system and all tasks associated with front office job duties per EMR protocol.

For those that are in a clinically based patient care role (MA, or LPN)

1. Provides directly and through delegation patient care for facility clients.

• Maintains knowledge of normal/abnormal parameters that identify clients at risk.
• Provides patient care in accordance to standards and guidelines.
• Responds to telephone calls and triages appropriately.
• Provides patient with reassurance, accurate teaching and direction.

2. Ensures efficient delivery of healthcare services throughout the duration of the patient visit.

• Ensures that medical records are completed, accurate and updated.
• Initiates patient contact and prepares patient for examination.  Obtains vital signs, weight, age, temperature, blood pressure, pulse, respiratory, history and chief complaint.
• Observes patients with abnormal signs and symptoms, communicates their condition to the physician and documents the same in the medical record.
• Ensures patient understanding of physician instruction upon discharge.
• Documents patients medical record entries and documents charge information into electronic medical record for billing.

3.  Assist with testing and treatment procedures under the Physicians supervision.

• Assists physician in applying splints and dressings.
• Performs and follows through in all indicated orders from physician.
• Assists with sample medications and sample medication logs.
• Arranges and administers any necessary patient testing or admission. Obtains appropriate referrals required.  Retrieves test results as needed and notifies patient.
• Assists physician in preparing for minor surgeries and physicals.
• Obtains appropriate consents before all invasive procedures or immunizations are preformed.
• Distributes patient education materials as directed.  Assists in patient instruction and ascertains patient understanding regarding treatment and medication usage.
• Performs laboratory tests and treatments as prescribed.
• Assists in maintaining laboratory log.

Administration Roles and Responsibilities

• · Manages and supports the daily operations of the practice secretaries and receptionists or Medical Assistants at all designated locations.
• · Represents the department at dedicated public relations, committees, and education affairs as delegated.
• · Manages the needs regarding secretary and receptionist or Medical Assistant staffing, schedules, operations, and training with assistance of the practice coordinator.
• · Maintains the dedicated area and equipment to a safe level of operation and requisitions repairs as deemed necessary.
• · Coordinates the planning and implementation of educational and staff development programs for clinic staff, interdepartmental hospital staff, patients, and public relations.
• · Prepares and maintains departments records for monthly reports, policies, procedures, as directed by department director.
• · Assists in performing associat