Deputy Director, Central Operations Desk

Job Description

The Department of Correction seeks to appoint a Deputy Director of the Central Operations Desk (COD), who, under the direction of the Deputy Commissioner of Security Operations and the Executive Director of the Central Operations Desk (COD), with wide latitude for the exercise of independent action and decision-making, will support the Executive Director of COD in leading and managing the agency’s 24/7 operational communications and incident reporting system and unit. The chosen candidate will have demonstrated experience in the management of day-to-day operational communications such as maintaining situational awareness, coordinating emergency communications, incident documentation, and familiarity with how to manage the operations of a robust incident reporting system. The selected candidate’s responsibilities may include but will not be limited to the following:

- Take direction from the Deputy Commissioner of Security Operations, Executive Director
of COD, and senior leaders;
- Lead the operations on behalf on the Executive Director of COD in their absence, when
temporarily needed, or when specifically designated;
- Support the management of COD as the central exchange of agency incident information;
- Write, edit, and send incident alerts, notifications, and reports;
- Coordinate non-incident special alerts as directed;
- Coordinate information sharing with internal stakeholders to monitor and update the status of
incident response(s);
- Communicate with external inter-agency partners such as the NYPD, FDNY/EMS and other
agencies as needed;
- Support and supervise a quality assurance workflow to ensure alerts, notifications, and reports
are meaningful, accurate, and timely;
- Ensure adequate staffing for upcoming tours of duty, and address any scheduling changes;
- Ensure that communication about incidents within jails, outposts, department locations/operations,
and transportation operations are properly processed and disseminated;
- Confirm the scope and nature of reported incidents, ensure that agency notifications are
performed, analyze information from multiple sources, and prepare notifications, reports, and updates
for dissemination to senior executive staff and senior officials of the city;
- Support records access, retention, and management needs;
- Support communications in the field for outpost/offsite incidents;
- Work with stakeholders in developing relevant training for staff, and coordination of staff training;
- Represent COD at meetings as needed or designated with both internal and external partners;
- Work closely and collaboratively with executive staff to effectively promote all policy positions and policy
strategies to critical stakeholders and external entities to achieve desired outcomes;
- Identify trends in incident alert/correspondence to find root causes of recurring problems and implement
solutions
- Perform related duties as assigned.



Preferred Skills

- Ability to be on call and/or work after business hours and on weekends.
- Familiarity with emergency management, incident response operations, law enforcement,
and correction;
- At least three years of executive management experience in a law enforcement field and/or
agency with an incident reporting system;
- Experience in city, state and federal government a plus;
- Excellent writing, editing, communication, inter-personal, time-management and organizational skills;
- Ability to problem solve, prioritize tasks, and to delegate when appropriate.
- Ability to retain confidential information.
- Ability to work quickly under pressure and strict deadlines while still ensuring a high-quality
work product.
- Possess commitment to a collaborative work ethic;
- Ability to engage and build relationships with a range of stakeholders and community partners;
- Professional experience working with a range of stakeholders, including hard-to-engage communities,
local government, non-profits, business organizations and academic institutions;
- Knowledge of communications, community engagement practice, recruitment, and marketing; Microsoft
Office (Word, Excel, PowerPoint, Outlook), social media and other data sources.

CONFIDENTIAL AGENCY INVESTIGAT - 31142

Qualifications

1. A baccalaureate degree from an accredited college, and four years of satisfactory full-time experience in the field of investigations, auditing, law enforcement, criminal justice, or in a major operational area of the agency in which the appointment is to be made, 18 months of which must have been in an administrative, managerial, or executive capacity or supervising a staff performing investigations or related work; or
2. Education and/or experience equivalent to