Coordinator Behavioral Health

Department:

02040 AMG Elgin 1710 Randall - Behavioral Health

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday-Friday Day shift 8am-430pm. Fully onsite role at our Elgin site. Primarily onsite at North Elgin location (Elgin, IL - 1710 N Randall Rd), however could occasionally be onsite at South Elgin site to help support (South Elgin, IL - 486 Randall Rd).

Summary:

Behavioral Health Integration is an innovative model that drives patient engagement, improves health outcomes, and manages medical costs for patients experiencing co-morbid behavioral health and medical chronic conditions. team is a cross disciplinary team caring for patients with complex medical issues.   The Behavioral Health Coord is an onsite member of an interdisciplinary team responsible for providing and coordinating care for a select panel of patients with co-morbid chronic conditions. The BHC role is to assist the virtually embedded behavioral health clinician in key workflow tasks to enhance coordination of services and clinical management activities, including patient outreach, enrollment and patient interview, gathering information and facilitating correspondence with patients, scheduling and rescheduling patients, and organizing the weekly BH IDT process between the team in order to facilitate quality and timely services provided to our patients and physicians. The BHC also coordinates care between the BH Specialist, the consulting psychiatrist, the OPCM, and the PCP.

Major Responsibilities:

Direct Service:

• Provides behavioral health screenings at assigned PCP clinics,
• Provides psychosocial support and education to patients during warm hand-offs and follow up contacts
• Provide patient education resources about common mental health and substance abuse disorders and the available treatment options as assigned by BH clinician and consulting psychiatrist.
• Provides telephone screening as appropriate,
• Assists patient upon arrival for virtual BH session,
• Assists patient with login and follow up to available cognitive behavioral health modules
• Referral and linkage service to specialty care and community based social services.
•  Conduct patient contacts over the phone or in person/in patient's home to record patient's current status, ability to follow care plan, barriers to care and alert care manager of issues/concerns within department guidelines.
• Effectively uses patient engagement strategies to reach and enroll patients, assist patients in self-actualization in their healthcare needs.

Coordination of care:

• Effectively and efficiently communicates with patients and healthcare professionals to ensure smooth care transitions.
• Support the mental and physical health care of patients on an assigned patient caseload.
• Closely coordinate care with the patient’s medical provider and, when appropriate, other mental health providers.
•  Communicate regularly with assigned OPCM to ensure coordination of care
•  Reviews, retrieves tasks/messages for IDT within physician practice EMR.
•   Alert care manager and BH clinician of issues/concerns
•  Identifies and maintains appropriate communication with supervisor involving problems and observations in course of daily operations
•  Communication with case managers, managers, directors, other health care professionals, and various staff in a positive fashion in order to promote behaviors of excellence, patient satisfaction, quality services delivered and resolution of issues
•   Participate in regularly scheduled (usually weekly) caseload consultation with the psychiatric consultant and communicate resulting treatment recommendations to the patient’s medical provider. Consultations will focus on patients new to the caseload and those who are not improving as expected under the current treatment plan. Case reviews may be conducted by telephone, video, or in person.
•  Facilitate referrals for clinically indicated services outside of the organization (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment).

Recordkeeping:

• Maintains behavioral health screeni