Assistant Gift Cards Manager

Job ID: 252697
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Digital/E-Commerce
Remote Eligible: Yes

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

Your role at Sephora:

As Assistant Manager on the Gift Card team, you will play a critical role in the execution of strategic initiatives and operational functions that will drive the growth of gift card activations and redemptions across Sephora North America (US & Canada). Through working with a vast network of cross functional partners (Marketing, Client Services, Retail Operations, Distribution Centers, Supply Chain, Finance, Accounting, IT, Fraud, Legal) as well as external partners, you will support program management, solve problems, prepare quality deliverables, provide clear communication while meeting key deadlines. This position will directly report to the Senior Manager, Gift Cards. In addition, you will:

• Prepare and own documentation related to creative specifications and messaging direction for digital marketing vehicles while ensuring timely and accurate asset delivery from campaign teams.
• Organize campaign launch details and communicate key milestones with the appropriate audiences.
• Understand and master localized requirements where relevant, particularly for Canada markets.
• Identify opportunities to improve and maintain the overall inventory health of gift cards by monitoring and sharing updates related to inventory and warehouse activity: item and PO creation, stock reports, inventory forecasts, shipping updates.
• Diagnose program performance and opportunities through reporting and dashboards.
• Establish and maintain engagement with cross-functional stakeholders as well as field and industry partners to gain feedback and align on key program deliverables.
• Prepare and present clear, data-based findings to illustrate recommendations that will inform future gift card assortments.
• Gatekeep all internal gift card orders for the entire organization. Manage and review internal requests from employee partners to determine most appropriate and efficient fulfillment. 
• Facilitate all gift card inquiries and requests from external business partners.
• Streamline feedback process to build effective responses and solutions for retail stores.
• Conduct departmental administrative tasks with a diligent focus on identifying and prioritizing opportunities in alignment of business needs.
• Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.

We’re excited about you if you have:

• Bachelor’s degree or equivalent experience
• 3-5 years of proven work experience in a fast paced, high growth environment.
• Excellent interpersonal communication, analytical, presentation and organizational skills for audiences of all levels
• Strong sense of business acumen
• Strategic thinking skills to develop and customize strategies
• Problem-solving and critical thinking skills to quickly find creative solutions for issues that may arise
• Ability to be flexible and adaptable with managing ambiguity in sometimes uncertain situations
• Plans and aligns to break down objectives into appropriate initiatives and actions to achieve KPIs
• Ability to prioritize focus areas and opportunities effectively