Financial Services Manager

SUMMARY:  The Financial Services Manager structures deals for clients, in compliance with finance lender guidelines and dealership policy, resulting in quick funding and high customer satisfaction.

ESSENTIAL JOB FUNCTIONS: 

Sales Process 

• Knows and implements dealership policies and procedures.
• When not conducting business, is seated at the sales desk.
• Works with sales management to effectively structure deals for maximum profit.
• Analyzes credit reports.
• Structures deals in accordance with lender and dealership guidelines.
• Performs credit interviews, prepares credit applications.
• Sells service contracts and ancillary products.
• Presents optional products via menu 100% of the time.
• Receipts deposits immediately.

Compliance

• Adheres to a standard of professional ethics and is respectful to customers.
• Knowledgeable of state regulations regarding finance and the Fair Credit Reporting Act.
• Never intentionally misrepresents a deal.
• Books out deals accurately. Never misrepresents equipment.
• Verifies accuracy of all material information on the credit application and submits to lender.
• Maintains confidentiality of customer information.
• Discloses financial information to customers.

Lender Relations

• Maintains good lender relations.
• Maintains a lender guide of programs currently used and obtains a working knowledge of them.
• Evaluates new lender programs.
• Goes over deals with lenders. Works all deals diligently. 

Communication

• Maintains a clean and organized office.
• Communicates all problem deals to management immediately.
• Addresses missing stipulations communicated from lender immediately.
• Interacts with appropriate departments.
• Organizes meetings, trains and supervises sales staff of any changes in lending guidelines, regulations and the Fair Credit Reporting Act.
• Trains administrative personnel on assembling funding packages.

QUALIFICATIONS/EXPERIENCE:

• High school diploma or equivalent.  
• Minimum 3 years’ financial services experience, preferably in high volume recreational vehicles sales or auto sales.
• Ability to handle up to 75 deliveries per month.
• Ability to multitask and complete duties in a timely, efficient manner. 
• Proficient in verbal and written communication skills.