Customer Success Manager III

At AbsenceSoft, we’re transforming the employee experience. Our secure, intuitive technology helps employers bring humanity, certainty, and efficiency to some of the most complex moments in the workplace. Built by HR professionals for HR professionals, we’re proud of where we’ve been and even more excited about where we’re going.

We’re seeking a Customer Success Manager III to join our growing Customer Success organization. In this senior-level role, you’ll serve as a trusted advisor to strategic customers, fostering long-term partnerships and driving measurable outcomes. You’ll collaborate across teams to ensure our customers achieve success with AbsenceSoft’s solutions, maximize their ROI, and realize meaningful value through proactive engagement and strategic guidance.

What you'll do

• Serve as the primary relationship owner for a portfolio of strategic customer accounts.
• Develop and execute comprehensive success plans aligned with customer objectives and measurable outcomes.
• Conduct regular business reviews with executives and key stakeholders to demonstrate impact and value.
• Monitor customer health metrics, engagement trends, and platform utilization to drive proactive engagement.
• Lead risk identification and mitigation strategies for accounts showing early signs of disengagement.
• Partner with internal teams to align customer feedback with product development and service enhancements.
• Collaborate with Account Management to support renewals and identify growth opportunities.
• Advocate for customers’ strategic needs in internal planning and prioritization discussions.
• Contribute to process improvement efforts within the Customer Success organization.
• Participate in maintaining company compliance and security controls related to your role.

What you'll bring

• Bachelor’s degree in Business Administration, Human Resources, Information Systems, or related field (or equivalent work experience).
• 5–7 years of experience in Customer Success, Account Management, or SaaS client engagement.
• Proven ability to manage enterprise or strategic customer relationships and deliver measurable outcomes.
• Strong customer relationship management and consultative skills.
• Excellent written, verbal, and presentation abilities.
• Strategic thinker with a data-driven approach to influencing business outcomes.
• Proficiency in CRM and Customer Success tools (e.g., Salesforce, Gainsight, ChurnZero).
• Strong organizational and project management skills.
• Knowledge of HR technology, SaaS models, and compliance frameworks (FMLA, ADA, etc.).
• High accountability, ownership, and integrity, with a customer-centric mindset.

Why join us

At AbsenceSoft, we LEAD with our values:

Lead with Innovation - We create meaningful change through intelligence, focus and passion.  We embrace curiosity, data, and insight to shape the future of our industry. Always innovating, learning and evolving.

Elevate Every Voice - Every perspective matters. We listen, learn, and build a culture where diversity of thought and experience drives better solutions and smarter decisions. 

Achieve Together - The customer fuels everything we do. We share knowledge, collaborate, celebrate wins, and face challenges as one team because success is always a collective achievement.

Drive Outcome - Every action we take delivers measurable value to our teams, our customers, and the employees they support. Accountability is non-negotiable. We honor our commitments, take responsibility for results, and see every success and setback as a chance to grow stronger.

We offer:

• Impact that matters. You’ll do work that shapes the future of the modern workplace
• Flexibility and trust. We’re remote-first and results driven. You’ll have the freedom and flexibility to do your best work, wherever you do it best.
• Growth and development. We believe the best work happens when people are growing. You’ll have access to learning resources,