About the Team

Our team is looking for an Associate Manager to help our Dasher Experience team scale to meet the rapid growth of our international last-mile logistics platform. You will be analytical, have a demonstrated track record of relentless, effective execution, and be excited to tackle one of our company’s most challenging business problems.

About the Role

The mission of the Dasher Experience team, and the objective of your role, is to make DoorDash the platform of choice for prospective and existing Dashers by ensuring we have Dashers’ backs at every stage, from signing up for an account to making a delivery to getting paid. This involves not only providing support when and where needed, but also identifying opportunities for improvement across the Dasher journey and working cross functionally to action on them. You will report to a Manager on our Dasher Experience team within our larger Customer Experience Organization.

You’re excited about this opportunity because you will…

• Generate, dig into and leverage data and insights to identify opportunities to improve the Dasher experience
• Partner with teams within and outside of support operations to improve processes and the resulting experience for Dashers
• Execute your recommendations from start to finish, from digging into Excel/SQL to building a business case, aligning stakeholders, testing ideas, executing and measuring results

We’re excited about you because…

• You have worked on projects across teams and demonstrated success in fast-paced, ambiguous environments.
• You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.
• You’re organized. You thrive in creating structure out of nothing.  
• You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
• You thrive with a diverse set of responsibilities. You love working across a breadth of disciplines and teams.  
• You’re persuasive. You are an effective communicator, speaking as if you’re right and listening as if you’re wrong. You meet people on their level.  
• You act with urgency. Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow.
• You have strong written and verbal communication and presentation skills.
• You have experience in customer experience and strategy.
• You have 4+ years of experience. You’ve succeeded in a competitive, or challenging environment.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.  Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act) (for salaried roles: flexible vacation, plus 80 hours of paid sick time per year; for hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week), 16 weeks of paid parental leave, a wellness benefit, and a commuter benefit match.

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