Delivery Director

About Kinaxis 

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis.    

 

In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in the US and around the world as we continue to innovate and revolutionize how we support our customers.  

 

Kinaxis has a well-established team of Sales and Professional Services professionals across the US. Our newest office is based in Irving’s Las Colinas development and will serve as a centralized hub where employees and customers from across the US can come together to work towards solving some of the biggest challenges facing supply chains.  

About the RoleThe Director, Delivery is a senior leader responsible for managing a portfolio of complex, large-scale projects / programs for regional and global clients. Operating within a matrix structure, this role drives successful delivery ofKinaxis’ Maestro solution by leveraging deep supply chain expertise, technical acumen, and project leadership. TheDirector balances delivery on single-focus client projects with oversight of multi-year rollouts, managing risk, stakeholders, and commercial outcomes to ensure on-time, on-budget delivery. Key Responsibilities

• Lead a portfolio of implementation projects and operate as the business leader for assigned book of business. Guide a Professional Services team comprising of technical/data, supply chain solution and delivery management professionals to deliver on customer commitments.
• Manage a high-performing team and drive achievement of team utilization, revenue and managementtargets by fostering a culture of accountability, innovation, and continuous improvement.
• Provide day-to-day team leadership by supporting direct reports with their professional growth throughcoaching, mentoring, performance management, and career development.
• Serve as a trusted advisor on key accounts by delivering strategic recommendations. Guide effective program execution while balancing organizational risks and opportunities in assigned projects.
• Support regional talent strategy through talent planning, compensation planning, and organizationaldesign to align skills and resources with evolving business needs.
• Take ownership for client satisfaction and manage delivery excellence by proactively managing client expectations, providing necessary leadership in finding optimal solutions to issues, mitigating risks such as scope creep and competing priorities, while representing both the client and Kinaxis’ best interests.
• Leadership in the evolution of Professional Services strategy, including methodology enhancements and readiness planning for new product functionality.
• Maintain strong relationships with partners, vendors, and internal stakeholders to ensure seamless execution across all phases of the engagement lifecycle
• Work with the Sales team, Client Partners and Directors to develop and support client services solution roadmap. Administer projects across the engagement lifecycle.
• Drive cross-functional collaboration by synthesizing field feedback into initiatives that enhance customer value, support resolution of account issues and ensure internal alignment.
• Serve as the primary conduit of information on assigned programs, including current status, milestones, issues, updates and insights for executive sponsors and senior stakeholders, both internally and externally

Primary Skills and Qualifications

 

• Bachelor’s degree in Computer Science, Supply Chain, Business or related post-secondary education.
• Minimum 10 years of progressive Supply Chain industry experience, managing large-scale implementations in software consulting services, with at least 7 years progressive experience managing teams.
• Deep understanding of the supply chain industry, including key challenges, trends, and competitive landscape.
• Proven record of leading complex and/or matrix global teams to execute on time and on budget.
• In depth Technical Project Management expertise, with at least 7 years history of implementing complex software solutions and delivering on multi-phase projects for Enterprise or global clients.
• Advanced communication skills, with the ability to