Senior Account Manager

<div class="content-intro"><p>At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!</p></div><p>As a Senior Account Manager for the ANZ region, you will fully own your book of business, managing a high-value portfolio of market-leading customers, including iconic brands such as Canva, Wesfarmers, and Medibank. Your mission is to move beyond a vendor relationship, positioning yourself as a strategic partner who drives measurable business value and long-term ROI. You will be the commercial lead for our growth in the ANZ region, requiring sophisticated navigation of large-scale, complex organizations to unlock and drive new growth opportunities.</p> <p><strong>What you'll be doing:</strong></p> <ul> <li>Strategic Partnership & Influence: Develop and maintain executive-level relationships to position Trustpilot as a mission-critical partner.</li> <li>Organisational Navigation: Masterfully navigate large enterprise structures to identify key decision-makers and build influence at the C-suite level.</li> <li>Retention & Risk Mitigation: Own the end-to-end renewal process (GRR), proactively identifying and mitigating commercial churn risks or competitor threats.</li> <li>Portfolio Growth: Drive expansion through upsell and cross-sell opportunities to achieve strong Net Revenue Retention (NRR).</li> <li>Financial & Operational Excellence: Leverage deep financial acumen to understand client budget cycles and business metrics, ensuring accurate forecasting in Salesforce.</li> <li>Cross-Functional Leadership: Partner with Customer Success for value realisation and collaborate with Product and Engineering to align our roadmap with the technical requirements of the ANZ market.</li> </ul> <p><strong>Who you are:</strong></p> <ul> <li>You have prior experience in customer success, account management, or customer support roles in a SaaS or technology environment.</li> <li>Proficiency in MEDDIC sales methodology and significant experience with Salesforce is highly regarded.</li> <li>Proven ability to drive product adoption, customer satisfaction (NPS), and retention results.</li> <li>Technically confident and able to guide customers through setup, usage, and best practices.</li> <li>Strong communication and relationship-building skills across multiple stakeholder levels</li> <li>Comfortable working with data and insights to identify trends, risks, and opportunities.</li> <li>Collaborative tea