Patient Advocacy Specialist/Patient Care Liaison

Number of Job Openings Available:

1

Date Posted:

December 11, 2024

Department:

16001230 Risk Management

Shift:

Day (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

20

Union Contract:

Non-Union

Weekend Rotation:

None

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

• 0.5 FTE (40 hours per 2-week pay period)
• 8-hour day shifts
• No weekends--No major holidays
• Benefit eligible

Job Description:

Serves patients and families by listening, investigating and providing follow-up to concerns, complaints and grievances. Assists with responses and interactions with regulatory agencies.

Principle Responsibilities

• Serves patients and families.
  • Listens, investigates and works to provide resolution.
  • Authorizes financial accommodation.
  • May oversee processes and procedures providing recommendations and revisions.
  • Responds to care concerns as required by Centers for Medicare and Medicaid Services (CMS) of Participation.
• Serves as a resource to internal and external customers.
  • Collaborates on managing concerns and conflicts.
  • Creates and analyzes data.
  • Assists with investigations and surveys by external agencies.
  • May lead and participate on committees.
• Other duties as assigned.

Required Qualifications

• Bachelor's degree in Nursing, Health Care or related field

Preferred Qualifications

• 2 to 5 years experience in customer service
• 2 to 5 years experience in direct patient care

Licenses/Certifications

• Licensure or certification applicable to degree

Physical Demands

• Sedentary:
• Lifting weight Up to 10 lbs. occasionally, negligible weight frequently