ServiceNow HRSD Developer

Build your best future with the Johnson Controls team 

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! 

What we offer: 

• Competitive salary and bonus plan

• Paid vacation/holidays/sick time 

• Comprehensive benefits package including 401K, medical, dental, and vision care 

• On the job/cross training opportunities 

• Encouraging and collaborative team environment 

• Dedication to safety through our Zero Harm policy 

What you will do:

The ServiceNow HRSD developer is responsible for designing, developing, and implementing ServiceNow solutions on the platform to support various Human Resources centric processes. Within ServiceNow HR Technology team, the ServiceNow Developer will partner with the ServiceNow HR Technology Leader to with gather requirements, configure HR applications, and develop solutions aligned with JCI standards.
 

How you will do it:

• Design, develop, and implement HR service delivery solutions within the ServiceNow platform, including Case and Knowledge Management, Employee Service Center, HR Portal, Employee Relations, Employee Document Management, Service Offerings and other HRSD functionalities.

• Configure ServiceNow HRSD workflows, forms, fields, business rules, UI policies, and client scripts to meet HR requirements and streamline processes.

• Collaborate with JCI HR stakeholders to gather requirements, analyze business processes, and translate user needs into technical solutions and system enhancements.

• Assist with developing and maintaining integrations between ServiceNow HRSD and other HR systems (ex: Work Day)

• Perform system testing and resolve technical issues and ensure the stability and reliability of ServiceNow HRSD solutions.

• Stay informed about ServiceNow platform updates, new features, and best practices

• Document technical specifications, system configurations, and development activities, ensuring comprehensive documentation and knowledge sharing within the team.

• Provide technical support and guidance to JCI HR stakeholders and end-users, addressing inquiries, resolving issues, and delivering training as needed.

• Develop and maintain automation scripts, workflows, and business rules to streamline processes and enhance efficiency.

• Create custom reports, dashboards, and KPIs to provide insights and metrics related to JCI HR services and business processes. 

• Provide guidance, training, and support to junior level the ServiceNow HRSD developers.

• Create comprehensive technical documentation, including design specifications, and process flows

• Conduct rigorous unit testing and actively participate in system integration testing, ensuring the reliability and stability of developed solutions. 

• Collaborate with quality assurance teams to resolve any identified issues or defects.

What we look for:

Required

• Bachelor’s degree or equivalent experience

•  5+ years of ServiceNow development experience.

• 3+ years of development experience in ServiceNow HR Service Delivery (HRSD)

• Proficiency in ServiceNow development, including hands-on experience with Scripting (JavaScript), UI Actions, Business Rules, Client Scripts, and ServiceNow APIs.

• Strong understanding of HR processes and workflows, including employee lifecycle management, onboarding, offboarding, performance management, and employee self-service.

• Experience customizing and configuring ServiceNow HRSD modules, including Case and Knowledge Management, Employee Service Center, HR Portal, and Service Catalog.

• Knowledge of web development technologies such as HTML, CSS, and AngularJS for creating user-friendly interfac