Supervisor Patient Access (Bellevue Medical Center)

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift:

Second Shift (United States of America)

Supervisor Patient Access (Bellevue Medical Center)

Nebraska Medicine is seeking a dynamic leader to join our Patient Access team as a Supervisor supporting care delivery at Bellevue Medical Center. This role offers the opportunity to impact patient access and experience in a community-based hospital setting, providing leadership across multiple outpatient and acute care areas.

In this role, you will oversee daily operations, staffing, and workflows across various service areas. You will serve as a mentor and subject matter expert, supporting staff development, guiding teams through escalated situations, and fostering a consistent, service-focused environment that promotes reliability and high-quality patient access.

Location

• Primary location is Bellevue Medical Center | Nebraska Medicine Omaha, NE

• Primarily based in the Emergency Department, Main Access, Infusion, and Specialty Clinic areas at Bellevue Medical Center

• Occasional travel to other Nebraska Medicine locations as needed

Schedule

• Full-Time, Exempt

• Monday - Friday, typically 9:00 AM-5:00 PM or 10:00 AM-6:00 PM, with flexibility based on operational needs

• Some extended coverage or adjusted hours may be required to support staffing needs and ensure consistent patient access across all shifts

• Participation in an on-call rotation required (pager support coverage)

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.

• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.

• Diversity and Inclusion We value diverse backgrounds and experiences, reflecting the communities we serve.

• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Duties: Supervisor Patient Access

Serve on the leadership team as a shift supervisor for the designated operation by overseeing all aspects of day-to-day Patient Access Operations. Partner closely with colleagues to serve as an Access expert, regularly model/mentor and train colleagues on technical skills, make decisions regarding daily priorities for the work group, provide guidance to an/or assist staff on non-routine or escalated issues and complete performance appraisals and/or disciplinary actions. Coordinate staffing and operations for registration and scheduling areas within Ambulatory Clinics, procedural areas and ACCESS services. Support on and off site management of services. Provide guidance for ACCESS team members, enterprise clinics, and decentralized registration areas by creating a positive work environment to maintain patient and employee satisfaction. Provide operations oversight, analysis, training, troubleshooting and analysis of resource requirements. Provide support to operations by assessing work flows and making recommendations for improvement. Must work in production as required.

Required Qualifications: Supervisor Patient Access

• Minimum of five years of customer service experience required.

• Minimum of one year of experience to include the majority of the following: serve as an operational expert for a group of employees, regularly model/mentor and train employees on technical skills, make decisions regarding daily priorities for a work group, provide guidance to and/or assist staff on non-routine or escalated issues. 

• Bachelor's degree required or equivalent combination of education/experience combined required (One year of education equals one year of experience.) 

• Ability to exhibit strong leadership, strong planning and organizational skills required. 

• Ability to work independently, exercise creativity/innovation and be attentive to detail required.

• Strong interpersonal skills.

• Ability to problem solve and exhibit strong judgment skills in a well-thought out and timely fashion and determine appropriate course of action in significantly complex situations required.

• Based on department, may be required to work holiday and/or weekends.

• Exp