Director, Loan Servicing

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

In short, as Director, Loan Servicing you will be responsible for overseeing, training and developing Managers and Senior Managers in Loan Servicing. Collaborate with stakeholders to ensure we provide the best possible experience to our customers. Create strategies based on the review of delinquency, loss reports, and delinquent accounts.

In long, our Director, Loan Servicing,  you are responsible for: 

• Develop and implement collection strategies to minimize delinquency rates and maximize recovery of delinquent loans

• Lead and manage the collections team, providing guidance, support, and performance feedback to ensure departmental goals are met.

• Oversees and completes all projects as assigned. Keeps management apprised of all critical issue

• Be a knowledgeable resource in matters related to our business. 

So What Kind of Folks Are We Looking for?  

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management. 

• A mind for the details.  Okay we know “detail-oriented” is on about every job description – but we really mean it!   

• Agile in a fast-past environment. We move, and we move quickly.  Thriving in an environment that never stops, is a must. 

• Plays well with others.  You will be working in a high-functioning team environment.  We work together in order to win together. 

• Organization and time management skills in spades.  You’ll be handling multiple projects and deadlines that will require you to prioritize then re-prioritize… then… re-prioritize again. 

• Exceptional interpersonal skills. Friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business 

• Rebel with a cause.  You are always looking beyond the obvious for continuous improvement. 

• Takes a hold of the wheel.   You’ll need to take the initiative and be comfortable doing so. 

The Specifics. 

• Bachelor’s Degree required

• 5+ years of Leadership experience managing multiple teams, multi-site management experience preferred

• Experience with leadership development 

• Demonstrated ability to build effective teams and motivate employees

• Strong initiative, drive, and strategic planning skills

• Willingness to set and maintain high standards of performance

• Strong technical, interpersonal, and management skills

• Exhibit an understanding of the auto industry, our competitors, and the business climate

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green.  We offer competitive pay across the organization, because, well… money matters!

• Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!