Technical Publications Manager, Aftermarket, Heil Environmental

Environmental Solutions Group encompasses industry-leading brands — Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, Soft-Pak, and Parts Central — to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support. Our mission, "Improving Lives," drives us to make a significant difference, both in the marketplace and in the lives of our employees and their communities. For more information, visit www.doveresg.com.

Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 65 years, our team of over 25,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.” Additional information is available at dovercorporation.com.

Operating Company: Environmental Solutions Group - Heil Environmental

Location:  Fort Payne, AL

Reports to:  Senior Training Manager Aftermarket Training and Technical Publications

Department:  Human Resources (HR) – Aftermarket Training

 

POSITION SUMMARY:

We are looking for a motivated and experienced Technical Publications Manager to provide strategic leadership and direction to our Technical Publications team. The right candidate will be responsible for the daily performance, service levels and eCommerce administration provided by the Technical Publications team. The position plans, directs and controls the technical document communication in print and electronic media for various products and processes. Taking ownership of issues, following problems through to resolution and promoting excellent service levels to both internal and external customers is critical. 

 

ESSENTIAL JOB FUNCTIONS INCLUDE:

• Manages the Technical Publications team in a manner consistent with the goals and objectives of the Environmental Solutions Group (ESG). Sets department objectives, assigns projects and evaluates group(s) work for content and conformity to customer and ESG requirements.
• Plans prioritizes, assigns, and monitors publication projects and deadlines.
• Evaluates and reports on the performance, effectiveness, and impact of technical publications.
• Researches and stays updated on the latest trends, technologies, and best practices in technical communication and publications.
• Develops and implements strategies that demonstrate forward thinking and innovation for how publications are authored and distributed.
• Proficient in various documentation publication tools, software, and platforms to identify the best solution(s) for productivity, cross functional team collaboration and efficiency.
• Implements on-going continuous improvement of the various department procedures, controls, flows and systems, and becomes familiar with ESG internal policies and procedures.