Supervisor - Commercial Vault

At INTRUST Bank, 10 character qualities are at the foundation of all we do. They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day.

Your career is important to you, which makes it important to us. At INTRUST you’ll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If you’d like to find a place of work where you’re appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role.

A modern benefits approach:  To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being.

• Competitive pay
• Generous time off
  • Employees receive three weeks of paid vacation plus 11 paid holidays each year.
  • Paid time off to volunteer in the community.
  • Paid employee and family sick leave – two weeks upon hire with monthly accruals.
  • Paid parental leave.
• 401(k) plan with 6% employer match and 100% immediately vested.
  • 3% non-elective company contribution; non-elective contribution vested after 3 years of service.
• Career growth and development resources
• Tuition reimbursement for full-time and part-time employees enrolled in any degree program.
• Banking benefits
• Medical, dental, and vision insurance

Benefits eligibility is dependent upon hire date and employment status. Ask for our benefits guide for full details.

Job Summary: Manages the daily operations of the bank’s commercial vault. Supervises Commercial Vault employees who are responsible for daily commercial customer deposits and cash processing. Partners with INTRUST’s 40+ banking centers, ensuring they have adequate cash and coin to meet customer needs. Develops procedures and workflows ensuring optimum customer service and efficiencies while mitigating risk. Uses good judgement in reporting exceptions, complex or legal, issues to management. Creates and manages the staff’s work schedule; serves as backup when required. Responsible for ensuring the successful implementation of initiatives and projects to support the department and/or business unit. Establishes work processes for team members and ensures a high-level of customer service is delivered and promotes and fosters teamwork across all areas of INTRUST. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Maintains strict standards of confidentiality and perform duties in a manner supporting INTRUST’s Character Qualities.

Essential Functions: All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation. 

• Effectively manage others by consistently applying INTRUST’s supervisor and manager expectations: relationship management; feedback; coaching and development; establishing effective work culture expectations; critical thinking; business acumen; and resource management. 

• Prioritizes daily operations workflow and ensures accountability of all vault assets.

• Ensures the vault cash limits are adequately maintained according to fluctuations. 

• Monitors and manages the cash flow for all branches, correspondent banks, and external customers as well as balance controls.

• Manage day-to-day partnership with armored car services in the bank’s three metro markets.

• Responsible for branch and vault cash reconcilements.

• Ensures that daily service standards are met.

• Ensures procedures are documented and followed. 

• Recommend process improvements to enhance efficiency and reduce risk.

• Manages internal and external customer relationships.

• Works with hardware and software vendors associated with business unit. Participates in system upgrades, conversion, and ongoing product education.

• Schedule service calls for equipment maintenance and repairs.

• Provides excellent customer service to internal and external customers.

Education and Experience: 5+ years related job experience and 2+ years supervisory experience required. Previous banking experience required. Bachelor’s degree preferred.

Required Skills and Knowledge: Supervisory, training, and management experience necessary. Ability to multi-task with attention to detail. Ability to understand complex analysis and p