Account Manager North America

We seek a dynamic and experienced Account Manager to oversee and manage our key accounts across North America. In this role, you will be the primary point of contact for senior-level partners, addressing their needs and resolving issues efficiently. Your responsibilities will include collaborating with internal teams to launch new projects, communicating progress on initiatives, educating current accounts on new products as they are developed, and forecasting key account metrics.

The ideal candidate will be proactive, detail-oriented, and skilled in managing multiple projects simultaneously. We encourage you to apply if you are passionate about delivering exceptional client service and driving business success.

What You'll Do

• Know the customers in the assigned portfolio inside-out: markets, products, open issues and upcoming projects, main competitors, performance, and business history.
• Stay up to date with company products and services, identify industry trends, and help communicate and implement them with the internal customers
• Establish a straightforward onboarding journey for our customers. 
• Ensure customer retention goals and drive customer adoption for Aggregation services and Content products.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Provide customer training and guidance. 
• Proactively drive new business internally – identifying key content per market/brand.
• Identifying and defining opportunities for account growth as well as efficient account operation.
• With the support of Senior Management, you will drive the commercial negotiations, and marketing proposals, such as Wizard promos, Network promos, etc.
• Help forecasting and tracking key account metrics.
• Main point of contact for entering new markets, and adding new content for the internal customers.
• Act as the main point of contact for the kick-off of new projects: will be the one identifying the correct stakeholders to be involved and contact them for a Partnership Manager to be assigned, a dedicated tech team, QA, etc.

• Working with internal teams to ensure client performance expectations are met and implement various technical solutions in support of commercial strategies to maximize partnership.
• Prepare internal and external presentations utilizing data and analysis to highlight trends and opportunities.
• Actively communicate with relevant departments, to ensure the timely and successful delivery of solutions according to our partners’ needs and objectives.
• Handle the paperwork for additional vendors and brands.
• Main point of contact for organizing internal meetings for internal customer project updates.
• Occasionally travel to meet the internal customers if and when needed (customer events, face-to-face meetings, etc).

What We're Looking For

• Knowledge and experience in the iGaming industry is a must.
• Minimum 2 years’ experience in a similar role
• Strong organizational skills: The ability to keep track of multiple projects and deadlines is essential for this role, as it involves coordinating and executing multiple initiatives at once.
• Detail-oriented and results-driven: The ability to work mostly independently and with attention to detail, driven and motivated by targets and unlocking business opportunities.
• Strong communicator with excellent interpersonal, presentation, facilitation, and listening skills comfortable addressing opportunities and concerns both internal and external.
• Strong collaboration skills: a natural team player who is curious, energetic, and motivated by collaborating with members of the sourcing, finance, technology, and optimization team.
• Experience with analytics and data-driven decision-making: The ability to derive commercial decisions and timelines from data insights and projections.

Company Summary

Aristocrat Interactive   

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in con