Assistant Manager of Donor Relations

Description

About Denver Botanic Gardens: Green inside and out, Denver Botanic Gardens was founded in 1951 and is considered one of the top botanical gardens in the United States and a pioneer in water conservation. Accredited by the American Alliance of Museums, The Gardens has a robust living plant collection, natural history collection and art collection along with temporary art exhibitions. The Gardens is a dynamic, 24-acre urban oasis in the heart of the city, offering unforgettable opportunities to flourish with unique garden experiences for the whole family – as well as world-class exhibitions, education, and plant conservation research programs. 

For more information, visit us online at www.botanicgardens.org.

Along with the mission of bringing plants to people, our Core Values are a fundamental driver of the Gardens culture. They are:

Sustainability. We are devoted to an institutional, environmental and human sustainability.

Diversity. We champion inclusion, diversity, equity and accessibility for all we encounter, and also support programmatic, ecological and plant diversity.

Transformation. We believe ever-evolving public gardens change the world and lead to positive transformation of human spirit and knowledge. 

Position Summary

This position manages gift processing and donor acknowledgments, and administrative responsibilities for the Development department. It also collaborates on the stewardship of all donors for the Gardens. The Assistant Manager manages department resources, maintains donor CRM, prepares documents, responds to donor inquiries, coordinates team logistics during events.  

The role oversees the tribute paver program, generates donor lists and financial reports, and assists Development staff on special projects as needed. Additionally, the Assistant Manager develops, revises, and maintains processes to help staff teams work more effectively and accurately.

Requirements

General Duties and Responsibilities

Donor data management

• Updates donor information in database as needed.

Donation data management which includes

• Daily gift entry of all gifts via database batches and report confirmation from all revenue sources including mail, online, lockbox, ACH, in-person and over the phone.
• Processes credit card gifts over the phone and confirms accurate entry in database.
• Corporate memberships
• Contributing memberships
• General gifts 
• Tribute gifts
• Event gifts
• Data entry of gift commitments, pledge payment schedules, bequests, etc.
• Submits daily batches of off-line gifts to supervisor for review and approval.
• Processes approved batches
• Submits daily reports for on-line gifts to supervisor for review and approval.

Creates acknowledgment letter mail merge one or two times per week

• Reviews letters to confirm gift data and mail merge accuracy
• Edits first draft letters as needed
• Sends reviewed letters to designated staff members for final review, edit, and approval.
• Delivers printed and correlated letters and envelopes to designated staff members for signature.
• With a critical eye for detail, generates all donor acknowledgment letters based on type of gift and donor intention as well as general correspondence with donors as requested by Development staff.
• Manages updates to acknowledgment letter templates as needed.
• Manages SalesForce, Ticketure and other related software training for Development team members as needed.
• Manages the Gardens’ Tribute Paver program from first contact with the donor, through the ordering of pavers, to the installation, updating Gardens Navigator, and donor follow-up. Becomes knowledgeable about the entire tribute program to be a resource for the public.
• Manages guest details for donor events including responding to phone, email, and in-person inquiries, accurately recording attendee information, and sending follow-up emails or calls. 
• Processes membership renewals for Corporate and Contributing Members in CRM and ticket management system.
• Analyzes donor and member data to develop various reports and lists used to inform department stewardship and donor recognition.
• Provides high-level support and collaboration on special projects initiated by Development fundraisers.

Provides administrative support for the development department

• Department meeting scheduling and agenda preparation
• Department email box
• Department phone line
• Department su