Observability Specialist

<h3>Company Description</h3><p>We are Hiflylabs, an AI and data company. A lab of highflyers. People, who always strive for more. Humans trained on data and algorithms. Geeks at the leading edge of technology. A community we all enjoy belonging to.</p><p>In about 10 years Hiflylabs turned from a collective of like-minded friends into a much larger diverse group of 250+ people with various backgrounds, who know that no business today can thrive without building on their data. Want to be a part of our story? Let's work together!</p><p><strong>Check out our </strong><a href="https://hiflylabs.com/"><strong>Website</strong></a><strong>, </strong><a href="https://www.linkedin.com/company/hiflylabs/"><strong>LinkedIn page</strong></a><strong> and </strong><a href="https://www.youtube.com/@hiflylabs"><strong>YouTube</strong></a><strong> channel to get an insight into who we are and how we work!</strong></p><h3>Job Description</h3><p><strong>Responsibilities</strong></p><ul><li>Design, develop, and implement observability solutions, with a strong focus on monitoring, logging, and event management.</li><li>Work closely with partners and internal teams to improve IT processes and service monitoring capabilities.</li><li>Define and track key observability metrics and KPIs to assess system performance and efficiency.</li><li>Leverage tools like Dynatrace or other monitoring platforms to provide real-time insights and analytics.</li><li>Provide guidance on best practices in observability and proactive incident prevention.</li><li>Prepare reports and dashboards that offer actionable insights for IT and business stakeholders.</li><li>Ensure alignment of observability strategies with ITIL standards and organizational objectives.</li></ul><h3>Qualifications</h3><p><strong>Requirements</strong></p><ul><li>At least 4 years of experience in IT service management and monitoring roles.</li><li>Native Hungarian proficiency.</li><li>Professional English proficiency, both written and spoken.</li><li>Proven expertise in observability, monitoring, and event management practices.</li><li>Hands-on experience with Dynatrace or similar observability platforms.</li><li>Strong understanding of enterprise IT architectures and operational workflows.</li><li>ITIL 3 or 4 Foundation certification is a plus.</li><li>Familiarity with OpenTelemetry and Prometheus is an advantage.</li></ul><p> </p><p><strong>Personal traits</strong></p><ul><li>Process-oriented mindset with a strong focus on IT service improvement.</li><li>Ability to translate complex technical concepts into clear, actionable insights.</li><li>Excellent communication skills, capable of engaging both technical and business stakeholders.</li><li>Strong problem-solving skills and a proactive approach to IT operations challenges.</li></ul><h3>Additional Information</h3><p><strong>Why us?</strong></p><p>✅<strong> Data-driven innovation &amp; human-centered culture </strong>– We combine cutting-edge technology with a supportive, growth-oriented environment.</p><p>✅ <strong>Global projects &amp; advanced technologies </strong>– Work with international clients (New York, Netherlands, Sweden, Scotland) and explore the latest digital tools.</p><p>✅ <strong>Flexibility &amp; empowerment</strong> – Enjoy the freedom to work how it suits you best, with trust, autonomy, and a strong work-life balance.</p><p>✅ <strong>Continuous learning &amp; fun community </strong>– Benefit from mentoring, career development opportunities, and a vibrant team culture with exciting events. </p>