Senior Director, Cybersecurity Communications

The Cloud & AI organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Microsoft is one of the largest enterprise service companies in the world.

The Customer Security Management Office (CSMO), within the Office of the Chief Information Security Officer (OCISO), is responsible for building trust and transparency with customers and other stakeholders regarding Microsoft’s security posture, practices, and response to cybersecurity issues and incidents. 

We are seeking a Senior Director to re envision how Microsoft communicates externally about cybersecurity issues and incidents and to strengthen the internal systems that enable those communications. This role will focus on the communications architecture, workflows, and execution that translate complex security activity into clear, credible, and consistent external engagement.

The successful candidate will be a systems thinker and senior operator – someone who can understand complex, highly matrixed workflows; identify the most important leverage points across signal, process, and stakeholders; and make the organization operate more effectively during critical moments. While deeply partnered with security, engineering, legal, and policy teams that own technical and operational decisions, this role is accountable for how Microsoft’s cybersecurity story is shaped, coordinated, and delivered externally.

This is a highly visible leadership role that works closely with senior executives and external stakeholders and plays a critical part in protecting and strengthening customer trust.

• Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
   
  In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Architect and evolve the cybersecurity communications system
•    Evolve the vision, scope, and operating model for how Microsoft communicates externally with customers on cybersecurity issues.
•    Design pragmatic, scalable processes that enable clarity, speed, and consistency across complex, cross functional workflows.
•    Identify bottlenecks, friction points, and signal loss across teams, and implement targeted improvements that increase effectiveness without unnecessary overhead.

Lead execution during high-risk moments
•    Orchestrate cross functional v teams spanning security, engineering, communications, legal, and others to develop and deliver external communications during high visibility cybersecurity events.
•    Ensure that technical context, timelines, and constraints provided by subject matter owners are accurately reflected and clearly translated for external audiences.
•    Partner with executives to ensure readiness for external engagement, including briefings, messaging frameworks, and supporting materials.

Shape communications with contextual awareness
•    Maintain awareness of regulatory and government expectations and feedback related to Microsoft’s cybersecurity communications, incorporating that signal into strategy and execution.
•    Contribute thought leadership on cybersecurity transparency and engagement that strengthens Microsoft’s credibility as a trusted partner.

Build durable capability and team strength
•    Develop and maintain playbooks, SOPs, and decision frameworks that enable consistent, high quality execution across scenarios.
•    Define and implement measures to evaluate program effectiveness and continuously improve how the communications system performs.
•    Build and lead a team capable of orchestrating external communications for the highest risk and highest visibility cybersecurity issues facing Microsoft.

Required/minimum qualifications

• 10+ years experience in program management and/or digital content publishing and management
  • OR equivalent experience.
• 5+ years people management experience.

Other Requirements: 

Ability to meet Microso