Customer Service Manager - Germany

Role Purpose & Scope: We are seeking a highly skilled and experienced Customer Service Manager to lead and transform our customer service operations across three key locations in Germany: Dinslaken, Hilden, and Goldkronach. This role is pivotal in driving organizational change, consolidating systems and teams, and fostering a collaborative and high-performing customer service culture.

The role will be based in Dinslaken, with regular travel to the other two sites. The successful candidate will unify the leadership of the three existing teams, harmonize ERP and CRM systems, and build a strong team spirit across locations.

Key Responsibilities

• Lead, develop, and inspire customer service teams across Dinslaken, Hilden, and Goldkronach

• Drive the consolidation of teams, ensuring alignment in structure, roles, and responsibilities

• Foster a culture of collaboration, accountability, and continuous improvement

• Develop coaching and training plans to support team growth and performance

Requirements

• Proven experience in leading customer service teams

• Strong knowledge of ERP and CRM systems

• Excellent communication and interpersonal skills

• Ability to travel regularly between locations

• Demonstrated ability to drive organizational change and foster a high-performance culture