OPS Staff Assistant

Requisition No: 820139 

Agency: Financial Services

Working Title: OPS Staff Assistant

 Pay Plan: SUS OPS

Position Number: 43740032 

Salary:  $15.00 per hour 

Posting Closing Date: 02/09/2024 

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***OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY***

DIVISION: PUBLIC ASSISTANCE FRAUD

CITY: ORLANDO

COUNTY: ORANGE

SPECIAL NOTES:

A high school diploma or its equivalent is required.

 

Preference will be given to applicants with an Associate degree or higher.

Additional requirements:

• Proficient in Microsoft Office (Outlook, Word, & Excel).
• Strong written and oral English communication skills.

 

 Additional preference will be given for the following:

• Ability to speak, read and write Spanish or Creole fluently.
• Prior work experience working in a call center.
• Prior work experience greeting visitors.

   

This position will hire at $ 15.00 an hour.

 

Employees of the Department of Financial Services are paid on a monthly pay cycle. 

 

This position requires a security background check, including fingerprint as a condition of employment. 

 

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process. 

 

APPLICATION NOTES:

Candidate Profile (application) must be completed in its entirety. Please read below:

• Please include the names and phone numbers for the supervisor(s) and/or Human Resource Department for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.  It is unacceptable to use the statement “See Resume”.
• Each field (address, city, and state, dates, phone numbers, etc.) should be completed. 
• If claiming Right to Interview, candidate MUST attach a copy of your official layoff letter when applying.
• Upon the selection of the top candidate, a current supervisory reference contact will be required.
• Experience and/or degree requirements must be met at the time of application submission to be considered.

 

MINIMUM QUALIFICATIONS FOR THIS POSITION INCLUDE THE FOLLOWING REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of office procedures and practices.
• Knowledge of the principles and techniques of effective communication.
• Knowledge of the methods of data collection.
• Knowledge of basic arithmetic.
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Ability to deal with the public in a tactful and courteous manner.
• Ability to perform basic arithmetical calculations.
• Ability to work independently.
• Ability to utilize problem-solving techniques.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

 

BRIEF DESCRIPTION OF DUTIES:

Assist supervisor with collecting and printing documentation used during the screening process.

 

Assist the supervisor with preparation of final reports to be submitted to appropriate adjudicating authority.

 

Assist supervisor with the review of CCIS to determine if SAO or Court Action is available to update SAO information. Add appropriate documentation to the case management system.

 

Assist supervisor with the review of DCF data systems to determine if Final Orders are available to update ADH information.

 

Review, date stamp and distribute all incoming mail. During Supervisor's absence, ensure time restrictive correspondence is handled appropriately.

 

Maintain inventory of required supplies and request replenishment.

 

Assist supervisor with maintaining a file room. Prepare, monitor, and maintain files of correspondence, administrative forms, and investigative files ensuring accuracy of records.

 

Assist supervisor with in-house record disposition process.

 

Maintain and submit monthly vehicle and postage logs. Assist with the input of travel and vehicle data.