Mountain Patrol Operations Lead

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play!

• Free employee season pass and free or discounted dependent(s) season pass

• Free and discounted friends & family day passes

• Free transportation to & from Bend, Sunriver, and La Pine

• Discounts across the resort (food & beverage, retail, rentals, lessons & more)

• Employee housing program

• 401k with up to 5% company match & immediate vesting

• Discounted onsite daycare

• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)

• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

A mountain patroller is responsible for emergency medical response, guest assistance, and contributes to resort operations to provide an exceptional experience for all visitors. Key responsibilities include emergency medical care and transportation of injured guests, on-mountain setup and hazard mitigation to promote a safe environment, avalanche reduction and rescue, lift evacuations, patrolling runs to assist guests, and thorough documentation of incidents. 

The Operations Lead coordinates with the Patrol Director, Assistant Director, and Patrol Supervisor to oversee all aspects of the daily operations of the resort. They are expected to take the lead in any project contributing to resort operations and assume the roles and responsibilities of the Patrol Director, Assistant Director, Patrol Supervisor, and fellow Patrol Leads in their absence.  They will coordinate and communicate with other departments regarding issues and events impacting resort operations and collaborate with outside agencies as required.  They are expected to perform their duties in a confident and competent manner, exhibiting leadership, teamwork, and an excellent work ethic. They are responsible for promoting teamwork with consideration for all their fellow patrollers’ responsibilities and skills.   

This position is reserved for the patroller who has shown consistent and quality leadership, displayed mastery through formal examination of all aspects of professional patrol, and currently, or intends to, patrol at Mt Bachelor for both winter and summer seasons.  Seasonal employment may be taken into consideration by patrol leadership for the proper candidate.  They must be available to work weekends and holidays, with regular weekend day(s) expected in the normal working schedule. 

Essential Functions/Major Responsibilities

• Coordinate with the Patrol Director, Assistant Director, and Patrol Supervisor to organize and contribute to daily on-mountain operations conducted by the patrol team. 

• Support the Patrol Director, Assistant Director, and Patrol Supervisor by assisting with any project and related tasks contributing to resort operations.  

• Assign Patrollers to complete duties, including, but not limited to, snow safety projects, avalanche mitigation routes, rope line and signage setup, bumps, training, or other needs occurring throughout the course of the day. Communicate assignments to the Patrol Director and Assistant Director. 

• On a weekly to biweekly basis, assume the role of the Patrol Director, Assistant Director, or Patrol Supervisor and perform all of their duties in their absence.  

• Monitor the quality of on-mountain operations, including setup, patrol bump operations, staff performance, and guest safety adherence.  

• Perform equipment inspections and audit the inventory of Patrol rescue equipment. 

• Promote positive team dynamics and employee morale among the patrol staff. 

• Encourage and inspire opportunities to enhan