Senior Process Expert

Do you get excited about leading a broad range of high-impact process-related assignments for ING’s global (senior) management? Do you enjoy coaching your colleagues and helping them increase their skills, knowledge, and expertise , while also further developing yourself?? Then read on!

The Team

 As a senior process improvement consultant, you will become part of the Global Process Management (GPM) team. GPM brings value by enabling easy, uniform, and digital processes throughout the bank. We do so by setting global standards and designs, executing, and implementing process improvements and by increasing process craftmanship across ING. We are an international team of 40 people coming from different backgrounds, who are driven to make impact for ING. The team is divided in 5 sub-teams of which 4 are located in Amsterdam. This vacancy is for one of the Amsterdam based teams.

Role & Responsibilities

You will carry out and coordinate projects across all ING countries, functions, or domains in a multidisciplinary project team. In the position of senior process consultant, you are responsible for the progress of the project, for coaching your junior and medior colleagues, for supporting the team to bring tangible results, and for creating (learning) opportunities for the other colleagues to be successful.

You act within all layers of the organisation, from operations to management. You are the trusted advisor for senior management, thereby also creating networking possibilities to spot opportunities and recognise possible new projects. In executing assignments, you connect to the expertise in the COO network like sourcing, analytics, business controls and risks to maximise the value you can bring.

Examples of recent projects

• Consumer Loans Applications: Designing a new digital process to offer a loan to a New-to-Bank customer without offering a current account.
• Wholesale operations: Optimisation of organisational setup across Europe in line with the Client Services Operating model. Eliminating non value added activities, outsourcing tasks to a 3rd party.
• Designing Global processes for Business Banking Lending and Mortgages as reference models bank-wide to speed up digitalization.

How to succeed

We are looking for an enthusiastic team player who combines strong analytical skills with excellent process improvement and change management skills and who demonstrates:

• An excellent academic background (university degree, preferably master’s degree)
• > 6 years of relevant working experience (process design and improvement, setting global standards for processes)
• Minimum of 3 years of demonstrable experience in coaching colleagues, both on process improvement methods and on personal development
• Can-do attitude: you are able to see ways forwards where others don't
• Result driven and goal-oriented way of working
• Coaching skills to be able to help junior and medior colleagues develop on both hard and soft skills
• Eager to learn and value personal development
• Strong analytical and problem-solving skills, numerical insight, ability to think of new solutions ("outside of the box")
• Strong interpersonal, communication and relationship management skills for interactions with management and operational staff
• Prioritisation and planning skills to be able to coordinate / run multiple concurrent initiatives
• Located in The Netherlands (or willing to relocate) and willing to travel for projects abroad

Rewards & benefits

We want to make sure that you can strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm