Part Time Data Processor

Summary:   

Trintech is seeking a talented and enthusiastic Customer Data File Processor. Reporting to the Team Lead in the Dataflow Services Department, this role is responsible for technical management of customer accounts to ensure automated processing of daily financial data. This role requires sensitivity toward customer satisfaction regarding quality, responsiveness and security/confidentiality issues. This position will be Part-Time and requires a start time of 5:00am Monday-Friday.

 

PRIMARY RESPONSIBILITIES

• Provide high quality data processing service to all customers with time specific deliverables
• Daily data retrieval and processing of data for customers
• Properly identify and resolve data related problems to include out-of-balance bank statements, invalid data mappings, and ensuring delivery of complete data
• Communicate data issues to relevant parties: customer, team lead, or bank representatives
• Escalate customer/technical issues and follow them through when processes fail
• Service and team orientation - Customer service is our top priority!
• Individual and team based approaches are essential for the daily file delivery schedules to our customers

 

 

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Basic knowledge and understanding of bank and other financial data is required
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Effective Communication - This position will interact with our customers for issue resolution
• Moderate Problem Solving - Identify data problems and reviewing related information to develop and evaluate options and resolve issues
• Time Management - Ability to manage your time to meet multiple daily delivery schedules
• Attention to Detail - This job requires a detailed approach to completing work tasks and ten-key entry
• Process and Procedure Oriented - Must be able to understand and follow established processes, procedures, and workflows
• Dependability - This role requires being reliable, responsible, and dependable when fulfilling obligations
• Introductory accounting experience is a plus