Director of Catering- JPMC

 

Salary: $110,000 - $115,000

Other Forms of Compensation: Benefits 

 

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !

Job Summary

Join the premier hospitality team at Restaurant Associates, serving the flagship JPMC Chicago location—featuring elevated corporate cafés, energetic food halls, curated retail dining, and best‑in‑class catering operations. This is an opportunity to grow your career within a dynamic, high‑performance environment that delivers exceptional service and innovative culinary experiences to JPMC employees, executives, and clients.

 

As the Catering Director, you will oversee the full operation of the catering department, ensuring service excellence, flawless execution, and alignment with R/A and JPMC brand standards. This is a hands‑on operations role focused on leading a team of hourly and salaried associates, delivering top‑tier daily experiences, and setting the tone for hospitality throughout the Chicago campus.

 

Key Responsibilities

 

• Develop and implement catering service standards and operating procedures for the Chicago campus.
• Anticipate and respond to client and guest needs with proactive, solution‑oriented communication.
• Ensure customer concerns are addressed, resolved, and followed up appropriately.
• Manage daily catered functions, ensuring precision, timeliness, and flawless execution.
• Oversee inventory management including equipment, product, linens, and décor.
• Plan menus, floor layouts, décor, and entertainment (when appropriate) for catered events.
• Ensure operations align with budget guidelines and financial expectations.
• Lead and develop the catering team—responsible for hiring, training, coaching, counseling, and progressive discipline.
• Collaborate closely with the Director of Catering Services and the Executive Chef on event planning and execution.
• Maintain accurate tracking, billing, and administrative systems for all catered events.
• Prepare and distribute detailed function sheets to all relevant departments on a scheduled cadence.
• Ensure proper sanitation, safety, and organization of equipment and workspaces.
• Perform additional duties as assigned to support department and account needs.

 

Qualifications

 

• Strong knowledge of food, industry trends, and catering best practices.
• Minimum 3 years of experience managing catering operations in a high‑volume, luxury, or premium F&B environment.
• ServSafe certification recommended.
• Exceptional communication, problem‑solving, and event‑strategizing skills.
• Strong computer proficiency, including Excel and PowerPoint.
• Demonstrated integrity, professionalism, and ethical decision‑making aligned with both R/A and JPMC standards.

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection