Case Manager-Rue Ferrari (76430)

Position: Case Manager, Rue Ferrari

Reports to: Program Manager

Location: 5898 Rue Ferrari, San Jose, CA 95138

Type: Non-Exempt, Full Time, Shifts Vary

Compensation: $30.96/ Hourly

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

POSITION OVERVIEW

The Emergency Interim Housing (EIH), Rue Ferrari Program is a housing-focused, low-barrier, and harm-reduction program designed to serve individuals experiencing homelessness within the City of San Jose. EIH Rue Ferrari program is an adult-only, referral-based program that provides onsite comprehensive support services. The goal of EIH Rue Ferrari is to assist all program participants with transition from emergency interim housing into permanent housing.

The Case Manager will work in partnership with program participants to develop individualized housing plans that include personal goals the participant may have in their journey to obtaining permanent housing. Case managers will offer on-going, regularly scheduled case management sessions as well as convenient drop-in options. Case management sessions include assisting the participant in identifying and obtaining the resources and services required to meet their housing goals. For those individuals already assigned a case manager through other providers, the EIH case manager will supplement and support the service plan developed by the other agency and ensure coordination to avoid duplication of services and aid in the transition to permanent housing.

The goal of case management and support services programs is to provide client-centered services that promote exits to permanent housing through various strategies, including support in accessing time-limited subsidies, benefit application, increasing income, family reunification, housing problem solving, and linkage to health and community resources, etc.

REPORTING RELATIONSHIP: The position reports to the on-site Program Manager and is a vital member of the participant’s care team.

PRIMARY RESPONSIBILITIES

Direct Service (70%)

• Welcome agency guests into the facility including program participants, volunteers and staff
• Conduct program participant orientation and intake
• Maintain a case load providing case management and other direct service to all participants
• Work with program participants to develop and implement an individualized housing plan and provide support to help achieve goals
• Provide community-based case management services to program participants
• Collaborate with community partners regarding support services for participants
• Collaborate with the entre EIH team and external case managers/teams to ensure comprehensive services are provided to participants
• Partner with external case mangers/teams to support participants in reaching identified housing goal
• Complete safety planning, risk assessment and mandated reporting
• Comm