Dealer Implementation QA

About AutoFiAutoFi is the leading provider of digital commerce technology that powers the sales and finance experiences for the most innovative brands and dealers in automotive. The AutoFi platform enables a more transactional buying experience with $4B in funded loans processed through AutoFi annually. AutoFi’s dynamic selling platform empowers dealers to sell vehicles more efficiently and profitably, both online and in the showroom. We are funded for years of future growth and backed by investors including Crosslink Capital, Santander Holdings USA, SVB Financial Group, Ford, BMW iVentures and Mouro Capital.
Our team is diverse - spread out across the U.S. and Canada, we have backgrounds from finance and technology as well as deep experience in all areas of the auto space. We’re empathetic, gritty, curious, and humble owners of this business and are supported by some of the biggest names in the auto and financial industries as commercial partners. We’ve never been more excited about the opportunity in front of us to help transition the auto industry from offline to online. If changing a trillion-dollar industry sounds exciting, we’d love to hear from you.
For more information, visit www.autofi.com.
About the RoleReporting into the Head of Dealer Implementations, the Dealer Implementation Quality Assurance role plays an integral part in ensuring our Dealer Partners’s Programs are functioning as required and intended for a successful launch.  In this role, you will partner with other members of the Dealer Implementations team, Dealership personnel, their associates and vendors to complete end-to-end testing of program parameters and configurations against expected outcomes.  You will develop, maintain and follow QA processes and procedures, log and communicate findings, and take action where necessary to ensure the highest level of quality for both our Dealer Implementations activities and the Client Programs launching through then.
Dealer Implementations is devoted to receiving and caring for net-new Dealer Partners as well as product upsells to existing Dealer Partners that originate through the Sales organization.  They work with Dealers and their representatives to ensure that all aspects of their Program with AutoFi are appropriately configured for a successful launch, from basic configurations/feature enablement all the way through to complex integrations and related testing.  They are subject matter experts with a deep understanding of how to use, speak to and configure AutoFi’s product suite to best meet our Dealer Partner’s requirements.
An ideal candidate will be a methodical, highly organized individual with strong communication and time management skills, who is exceptionally detail oriented and able to work effectively with highly technical and non-technical teams alike.  They will have a strong technical aptitude with the ability to work with APIs, JSON, XML, CSS and HTML in a cross-functional, fast paced environment. 

What you will do:

• Participate in building a transparent, cohesive and collaborative team environment with a culture of open communication, sharing and feedback.
• Create and build upon a QA program that ensures all new Dealer Implementations are tested end-to-end and successfully pass all required criteria prior to launch (Go Live).
• Develop and maintain QA procedures inclusive of repeatable frameworks, automation, test plans and logs, working with members of QA both within the Dealer Implementations team and cross-functionally to ensure policies, procedures and core practices are understood.
• Complete quality assurance testing against all configurations and integrations encompassed in the Dealership Implementation experience against expected outcomes, inclusive of working with APIs, reviewing and manipulating CSS, HTML, JSON and XML.
• Evaluate user experience flows programmed through new Dealer Implementations, assessing compliance against visual standards and identifying areas of improvement. 
• Partner closely with Dealer Onboarding and Configuration Specialists to resolve Dealer program inaccuracies and complete basic troubleshooting, as well as conduct root cause analysis to determine and implement systematic solutions where applicable.
• Escalate issues affecting the successful onboarding, configuration and testing of Dealer Partner Programs as necessary to the appropriate stakeholders for full resolution.
• Capture and monitor Product issues impacting Dealer Implementations, maintaining logs and reporting to ensure visibility and understanding.
• Respond promptly and professionally to internal and external inquiries related to Dealer Implementations QA activities both verbally and in writing, following up as needed towards a satisfactory outcome.
• Develop documentation and reference materials in support of QA proced