Technical Support Manager

General Summary

Manager will be responsible for implementing an effective reporting system and reporting on status of assigned tasks.The annual operation plan and maintenance index will also be maintained by manager. The manager is also responsible for executing Kia Georgia’s technical training and development through planning, creation, and implementation of 
technical training programs with application of relative resources. Managers are also responsible for mentoring assistant managers in their role.

Essential Duties and Responsibilities

 

• Oversee Maintenance work standards. GERP SAP PM module management and implementation plant wide.
• Research, select and/or design and develop resources to improve smart factory equipment. (CMS, OT network security)
• Development and implementation of “Reliability Engineering” concepts for the KaGA asset management.
• Development of analytic dashboards to effectively track key business/performance indicators
• Assist in design, development and delivery of talent management programs, projects and initiatives. 
• Pilot technical training programs, evaluate, and adjust before implementing to KIA GEORGIA curriculum.
• Collaborate with technical leaders in adjusting training methodology.
• Coordinate technical trainers, SMEs, and educational agencies for KIA GEORGIA technical training events.
• Supervise the performance and development of the TD specialists.
• Assist with the development and management of the technical training budget as required.
• Develop/evaluate weekly reports for management related to TD activities.
• Prepare and implement the annual training and admin budget.

The above typical duties are characteristic of this job and demonstrate a level of difficulty and are not intended to list or limit the duties that may be required or assigned to a team member in this classification.

Qualifications & Job Requirements

• Bachelor’s degree in industrial engineering, Computer Science, or related field along with eight (8) years of progressive experience in manufacturing and the industrial training field, preferably within the automotive industry.
• Five (5) years of experience in a leadership or supervisory role. 
• Demonstrated ability to model best practices to direct improvement in various situations.
• Ability to perform multiple tasks simultaneously.
• Strong communication skills, both written and oral.
• Ability to interact successfully with leadership, team members, trainees, and educational agencies to meet operational goals.
• Ability to exercise independent judgment and discretion in completing job duties that affect objectives, policies, and conditions.

Reasonable accommodation may be provided for those who are able to perform the essential duties of the job.

Specialized Skills and Knowledge Required

• Experience using Microsoft Excel, PowerPoint, Teams, and Power BI.
• Experience with SAP S4 Hana PM Module required.
• Working knowledge of state and federal employment and labor laws including Title VII, EEO, FLSA, FMLA, NLRA, ADEA, ADA, etc.
• Experience with Allen Bradley or Siemens PLC
• Experience with servers, networking and OT network security.