SWITCHBOARD OPERATOR I (UMP)

Job Requisition ID: 47337
Opening Date: 05/16/2025

Closing Date: 05/30/2025
​Agency: Department of Human Services
Class Title: SWITCHBOARD OPERATOR I - 44411 
Skill Option: UMP Certificate 
Bilingual Option: None
Salary: Anticipated Salary: (Eff 7/1/25) $3,699-$4,718/month ($44,388-$56,616/year)
Job Type: Salaried
Category: Full Time 
County: Kankakee
Number of Vacancies: 1
Bargaining Unit Code: RC014
Merit Comp Code: 

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

 

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Developmental Disabilities is seeking to hire a Switchboard Operator I for the Shapiro Center located in Kankakee, Illinois to perform routine work in operating a Department of Human Services, 24-hour, facility switchboard carrying a heavy traffic load. Talks to individuals during the operation of the switchboard. Serves as receptionist and receives and sorts facility mail. Performs routine clerical tasks.

Essential Functions

• Performs routine work in operating a Department of Human services 24-hour, facility switchboard carrying a heavy traffic load.

• Responds to and maintains records for emergency calls such as fire, medical, police etc.

• Serves as receptionist.

• Receives and sorts facility mail.

• Performs routine clerical tasks involving the operation of simple manual or automated office equipment.

• Performs other duties as required or assigned which are reasonably within the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental developmental equivalent to the completion of four (4) years of high school.

• Qualifying state employees in the employee Upward Mobility Program may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification.

Conditions of Employment