F117 Field Service Representative - (Onsite)

Date Posted:

2025-03-10

Country:

United States of America

Location:

PW174: Hawaii Remote Remote Location , Remote City, HI, 96808 USA

Position Role Type:

Onsite

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

The Mobility Programs Fleet Operations team is responsible for the on-wing support and monitoring of the C-17, KC-46 and C-390 fleets of military aircraft. As a member of the Mobility Programs Logistics team, the F117 Field Service Representative provides onsite technical guidance and assistance to the assigned F117 engines and C-17 aircraft operated by the United States Air Force at Joint Base Pearl Harbor-Hickam in Hawaii. This position requires the individual to work closely with the Air Force and Boeing personnel to coordinate timely assistance and resolutions to engine and engine and airframe interface technical issues that arise during the course of daily operations.  Individual must utilize organizational and communication skills in communicating directly with the C17/F117 program, Boeing on-site reps and base personnel.

What You Will Do

• Evaluate maintenance and troubleshooting procedures and advise maintenance and technical personnel in the use of special tools, equipment, safety precautions, installation methods, and provide other assistance to resolve maintenance problems and improve maintenance and troubleshooting procedures

• Provide support to resolve technical and logistical issues involving F117 engine operation for installed and uninstalled maintenance activities.

• Team with the USAF and Boeing to maximize engine time on wing to reduce costs while minimizing unscheduled maintenance for the maintenance crews

• Use self-initiative and judgment to identify problems, conduct thorough investigations where appropriate to determine root causes and coordinate solutions between P&W Customer Support Engineering, Logistics Program Management, the Air Force, and Boeing.

• Conduct on-the-job training for system troubleshooting and flight-line assistance.

Qualifications You Must Have

• Bachelor’s Degree

• 8 years of customer support or engine maintenance experience or an advance degree with 5 years of customer support or engine maintenance experience or "in lieu of degree" with 12 years experience of customer support or engine maintenance.

• The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. 

Qualifications We Prefer

• Previous F117, PW4000-94" or large commercial engine experience

• Previous military Field Service Representative experience

• Knowledge of tech orders, maintenance manuals, and on-wing troubleshooting techniques

• Self-motivated with the ability to work remotely with limited oversight

• Strong desire to succeed and pursue personal growth and developmental opportunities

• Broad technical knowledge of engine hardware and operation

• Prior experience working directly with an external military or airline customer, and/or previous USAF experience

• Demonstrated ability to develop and grow customer relationships

What Is My Role Type:

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.