Senior ServiceNow Developer

Position Overview

KeenLogic is seeking a Senior (SNOW) Developer to support a long-term, fully remote engagement on a U.S. Senate contract. This role requires deep ServiceNow platform expertise, technical leadership, and experience developing scalable, secure solutions in a highly regulated government environment.

The Senior ServiceNow Developer will serve as a technical authority, guiding platform design decisions, mentoring junior developers, and ensuring adherence to ServiceNow best practices and federal compliance standards.

Key Responsibilities

• Lead the design, development, and optimization of ServiceNow solutions across multiple modules
• Architect and implement complex workflows, integrations, and custom scoped applications
• Provide technical leadership and guidance to junior developers and administrators
• Ensure platform configurations are upgrade-safe, performant, and secure
• Collaborate with government stakeholders, product owners, and technical leads
• Review code, enforce standards, and promote ServiceNow best practices
• Troubleshoot complex issues and provide root-cause analysis
• Oversee deployment strategies and update set management across environments
• Develop and maintain detailed technical documentation
• Support change management and release activities in a production government system

Required Qualifications

• 8-10+ years of hands-on ServiceNow development experience
• Advanced JavaScript and ServiceNow scripting expertise (Glide API, Business Rules, Client Scripts, UI Actions)
• Extensive experience with ITSM modules (Incident, Change, Problem, Request)
• Strong experience building and supporting ServiceNow integrations (REST/SOAP)
• Proven experience designing scalable and maintainable ServiceNow solutions
• Experience working in federal government or highly regulated environments
• Strong understanding of ServiceNow security, roles, ACLs, and data protection
• Excellent communication, documentation, and stakeholder engagement skills
• Ability to work independently in a remote environment

Preferred Qualifications

• ServiceNow certifications (CSA required; CAD, CIS highly preferred)
• Experience supporting U.S. Senate or federal legislative branch systems
• Experience leading ServiceNow development teams
• Familiarity with ITIL and Agile/Scrum methodologies
• Experience with performance analytics, reporting, or ITOM modules

Security Requirements

• Ability to pass a government background check
• U.S. citizenship required due to Senate contract requirements